Integration Leader – Commercial Systems

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Position Summary

The Integration Leader – Commercial Systems will lead the end-to-end integration, deployment, and optimization of commercial applications across the APAC region, with a primary focus on Salesforce (SFDC) and associated commercial platforms.

This role plays a critical leadership position in ensuring seamless integration of customer, account, opportunity, and pricing processes, enabling a unified and scalable commercial operating model. The role will work cross-functionally with Commercial, IT, Finance, and country teams to deliver system harmonization, drive adoption, and support business continuity during integration.

Key Responsibilities

1. Commercial Systems Integration Leadership

Lead end-to-end integration of commercial systems, with primary focus on SFDC (Customer/Account, Leads, Opportunity, Service, CPQ/Pricing)

Define and execute integration roadmap aligned with overall commercial and TSA exit strategy

Drive alignment on future-state system architecture and data model across regions and divisions

Manage dependencies across systems including SAP, ERP, pricing tools, and local country solutions

2. SFDC & Core CRM Transformation

Oversee migration, consolidation, or replication of SFDC instances across regions

Ensure end-to-end coverage of Lead-to-Order processes (Lead Opportunity Quote Order)

Partner with IT and global teams on configuration, customization, and deployment strategy

Ensure data integrity, master data harmonization, and governance during transition

3. Project & Program Management

Lead large-scale cross-functional integration programs with multiple workstreams

Develop detailed project plans, milestones, governance, and risk mitigation strategies

Coordinate with regional and global stakeholders to ensure delivery on timelines and business priorities

Provide regular executive updates on progress, risks, and decisions

4. Business Process Alignment & Deployment

Align commercial processes across countries, including:

Customer/account management

Opportunity pipeline management

Pricing, CPQ, and deal governance

Identify and resolve gaps between legacy systems and future-state processes

Support country deployment, user acceptance testing (UAT), and go-live execution

5. Stakeholder Management & Change Leadership

Act as the key interface between Commercial, IT, Finance, and country teams

Drive change management, communication, and training for system adoption

Support governance forums to enable decision-making across divisions and regions

Ensure effective knowledge transfer and sustainable operating model post-integration

6. Data, Reporting & Performance Enablement

Ensure continuity and accuracy of commercial reporting and KPIs during system transition

Partner with analytics teams to enable pipeline visibility and performance tracking

Drive improvements in data quality, system usage, and reporting capabilities

Qualifications & Experience

Bachelor’s degree in Business, IT, Engineering, or related field; MBA preferred

8–12+ years of experience in commercial operations, CRM systems, or enterprise system integration

Proven experience leading large-scale system integration / transformation programs

Strong hands-on experience with:

Salesforce (SFDC) – core modules (Accounts, Opportunities, Leads, Service)

CPQ / Pricing systems

Exposure to SAP / ERP systems preferred

Demonstrated project/program management expertise (PMP or equivalent is a plus)

Experience in APAC or multi-country environment with complex stakeholder landscape

Skills & Competencies

Strong understanding of commercial processes (Lead-to-Order, Pricing, CRM)

Excellent project leadership and execution capability in complex environments

Strong stakeholder management and influencing skills across senior leadership

Ability to bridge business and technical teams effectively

Analytical mindset with focus on data integrity and system-driven decision-making

High resilience and adaptability in fast-paced integration environment

Other Requirements

Based in Singapore

Willingness to travel regionally as required

Ability to operate in a matrix, cross-cultural environment

Why This Role

This is a high-impact role at the center of APAC commercial transformation, shaping the future-state commercial systems and enabling scalable growth through integrated, data-driven operations.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Required Skills

Optional Skills

.

Primary Work Location

SGP The Strategy

Additional Locations

Work Shift