Lead MS Dynamics 365 + .NET Core Developer

Job Description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026.

About Position:

We are looking for an experienced Microsoft Dynamics 365 + .NET Core Developer to design and implement Contact Center (CCaaS) capabilities using Azure Communication Services (ACS) integrated with Dynamics 365 Customer Service / Dataverse. The role involves building voice, video, chat, and SMS communication workflows, enabling agent desktop integration, driving case and incident automation, and developing enterprise-grade integrations with CRM, identity, analytics, and reporting platforms. The candidate will also be responsible for technical design, performance, resiliency, and secure production deployments.

Role: Lead MS Dynamics 365 + .NET Core Developer

Location: Pune

Experience: 8 to 12 years

Job Type: Full Time Employment

What You'll Do:

Design and build communication workflows using Azure Communication Services

Develop voice calling/PSTN calling, call controls, call events, and call recording links

Implement chat and SMS channels and manage conversation lifecycle

Build agent-assist workflow hooks, transfer/conference flows, queue and routing patterns

Develop contact center components including agent desktop integration (embedded communication panel, screen-pop, disposition, wrap-up)

Enable customer identity resolution and context capture into CRM

Implement interaction logging into Dataverse/D365 (call/chat transcripts, recordings metadata, outcomes)

Customize and extend Dynamics 365 Customer Service / Dataverse

Develop entities, forms, views, dashboards, and business rules

Build case lifecycle automation including SLAs, entitlements, queues, and routing rules

Develop plugins (C#), custom APIs, actions, and PCF components

Implement Power Platform enhancements including model-driven apps and canvas apps

Develop backend services using .NET Core / ASP.NET Core

Build microservices and APIs for call orchestration, event handling, routing logic, and CRM integration

Develop secure REST APIs for agent UI and external integrations

Implement event-driven architectures using Azure Functions, Logic Apps, Service Bus/Event Grid, and API Management

Ensure resiliency through retries, idempotency, dead-letter handling, and distributed tracing

Implement secure authentication and authorization using Azure AD, OAuth2/OpenID Connect, and managed identities

Apply data privacy controls including PII masking, encryption, retention policies, and access control

Build observability with centralized logging, metrics, and alerts using Application Insights and Azure Monitor

Support production readiness including performance testing, high availability, and disaster recovery planning

Lead technical workshops and create technical design documentation, API specifications, integration diagrams, and deployment runbooks

Provide estimates, sprint planning, and execution tracking

Mentor junior developers, conduct code reviews, and enforce best practices

Provide L3 support and perform root cause analysis for complex production issues

Expertise You'll Bring:

8?12 years of experience with strong hands-on delivery in Microsoft Dynamics 365 CE / Dataverse

Strong expertise in .NET Core / ASP.NET Core and REST API development

Experience implementing D365 customizations (entities, forms, views) and automations (plugins, workflows, custom APIs)

Strong Azure experience including Azure Communication Services (voice, chat, SMS) and event-driven architectures

Experience with Azure Functions, Logic Apps, Service Bus/Event Grid, and API Management

Hands-on experience with integration patterns, async workflows, webhooks, and message-driven services

Strong SQL/Dataverse querying, data modeling, and performance optimization skills

Experience working in Agile/Scrum and enterprise SDLC

Experience with Dynamics 365 Customer Service / Omnichannel (agent experience, routing concepts)

Experience building agent desktop UI components such as PCF controls, embedded panels, or web components

CI/CD experience using Azure DevOps or GitHub Actions and Infrastructure as Code (Bicep/Terraform)

Knowledge of reporting and analytics tools such as Power BI, Azure Data Lake, or Synapse

Certifications: PL-200, PL-400, Azure Developer (AZ-204), Dynamics 365 Customer Service (MB-230)

Strong communication and stakeholder management skills

Ability to lead technical discussions and drive closure

Strong debugging, problem-solving, and design thinking abilities

Experience working with global teams and complex enterprise environments

Benefits:

Competitive salary and benefits package

Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications

Opportunity to work with cutting-edge technologies

Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards

Annual health check-ups

Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.

Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.

If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let?s unleash your full potential at Persistent - persistent.com/careers

1

Open Positions

Dynamics 365,.Net Core,.NET

Skills Required

PUNE

Location

Dynamics 365,.Net Core,.NET

Desirable Skills

8 to 12 years

Years Of Exp

177793

Job Code