Expert CRM (all genders)

KWS SAAT SE & Co.KGaA. is looking for an Expert CRM to manage and drive the development of E-Commerce solutions & webshops!

You are the central project manager for KWS’ international e-commerce projects, driving the development and implementation of webshops, new features and processes. Translate customer and market needs into scalable solutions and collaborate with global stakeholders and shape the future of B2B commerce at KWS.

This is an exciting permanent and full-time job opening at our HQ in Einbeck, Lower Saxony.

Your tasks:

Be the central project manager and coordinate the interface between sales, marketing, CRM, IT, and external partners

Translate business, sales, and customer needs into scalable digital commerce capabilities

Act as product owner and ensure scalability, performance, security, and reliability of the B2B commerce platforms and customer portals

Gather, structure, and document business requirements and user stories (e.g. account‑based pricing, reordering, quotes)

Balance standard platform capabilities with custom development needs

Prioritize features and enhancements based on business value, customer impact, and technical feasibility

Own the backlog and ensure alignment between business stakeholders and development teams and ensure timely delivery of features within scope, quality, and budget

Coordinate testing, user acceptance, and go‑live activities

Your profile:

Academic degree with a major in marketing or economics

Several years of professional experience in the usage of CRM platforms and managing customer data

Business Process Knowledge: strong ability to analyze and optimize workflows

Communication & Collaboration: great stakeholder management skills at all levels and able to collaborate well across departments

Problem-Solving: excellent analytical skills to identify, troubleshoot, and resolve challenges

Committed and enthusiastic team player with a strong interest in CRM innovation and industry-leading benchmarks

Motivated; independent way of working, hands-on mentality and the ability to think in multilayers

Salesforce Expertise is an asset – in particular hands-on experience with Sales Cloud or Commerce Cloud with proficiency in Salesforce configuration and reporting tools

Fluency in English; additional languages are an advantage

Our Offer:

An exceptionally interesting and varied job in an international environment with the opportunity to contribute to innovative ideas

Working in an international, highly motivated, and dynamic team

Flexible working hours with the possibility of mobile working

As a family-run company, we live by the values of team spirit, closeness and trust, independence and vision - a culture that is also lived out in practice, e.g. through an open and friendly working atmosphere

Following the motto: "Make yourself grow!" we promote individual professional and personal development

We create the appropriate framework conditions for you: capital-forming benefits, Christmas and holiday pay, childcare allowance, JobRad

We look forward to receiving your online application.