Business Analyst

Business Analyst (Payments) - Fixed Term Contract

The Business Analyst (Payments) sits within the easyJet holidays Strategy and Programmes team, a function that sits at the heart of the business, supporting the delivery of strategic products and driving growth. The team works across the investment portfolio, partnering with stakeholders from across the business to shape and deliver change. This role focuses on payments and checkout capability, covering the introduction and optimisation of payment methods and customer payment journeys.

As our Business Analyst (Payments), you will own the full lifecycle of payments related business requirements, from early discovery through to delivery, working closely with Product Owners, technical teams and external payment partners to keep things moving in the right direction.

You will be responsible for:

Driving the discovery, shaping and delivery of payment-related initiatives, including the introduction of new payment methods such as PayPal, pay-by-link solutions and instalment options, ensuring alignment with customer needs, commercial objectives and technical constraints

Gathering, documenting, analysing and challenging business requirements, covering end-to-end payment flows, checkout journeys and integration requirements with payment service providers, gateways and third-party providers

Working closely with developers and external payment partners to define and document integration requirements, including APIs, tokenisation, fraud checks and authorisation and settlement flows

Acting as the conduit between the Product Owner and the technical implementation team across the product lifecycle

Supporting the continuous optimisation of payment performance, including conversion rates, payment success rates and cost across different payment methods

Ensuring the impact on business processes and systems is considered throughout the change lifecycle

Identifying, reporting and helping to mitigate risk

Building and maintaining a strong understanding of the customer, the market and where opportunities for growth exist

What you'll bring to the team:

At least three years' experience as a Business Analyst, with demonstrable experience in payments, e-commerce checkout or financial transaction systems

Practical knowledge of payment ecosystems, including payment service providers, alternative payment methods, digital wallets and instalment solutions, alongside a solid understanding of authorisation, capture, settlement, refunds and reconciliation

Strong analytical skills, including the ability to conduct detailed discovery, map as-is and to-be processes, carry out gap analysis and document requirements clearly

Experience working in agile methodologies, particularly Behaviour Driven Development, and using tools such as Jira, Confluence and Miro

Experience working with external vendors and partners, including managing requirements across organisational boundaries

Strong communication and facilitation skills, with the ability to translate complex concepts for both business and technical audiences

Good stakeholder management skills, with experience of working across internal and external teams at varying levels

Travel industry or holidays sector experience is desirable but not essential

What’s in it for you:

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 7% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

Requirements of the Role

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