Business Systems Coordinator

About Us

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. We help customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience needed in rapidly growing industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it matters most. Through advanced technology, lifecycle services, and an industry-leading field organization, we improve customer outcomes, turn goals into measurable results, and help move society forward.

This role supports Business System initiatives, such as Lean and enterprise system efforts, by coordinating events, managing project logistics, and providing administrative and operational support. The position ensures smooth planning and delivery of workshops, governance forums, and continuous improvement activities while maintaining alignment across cross-functional stakeholders.

This is a coordination and execution-focused role that supports Business System leaders (Global Supply Chain and Innovation) by managing logistics, standardizing processes, and ensuring clear communication across projects, workstreams, scaling efforts, and system integration.

Event & Program Coordination

Plan, schedule, and execute Business System events, including Kaizens, workshops, training sessions, and leadership reviews

Coordinate event logistics, including venues, travel, materials, technology, and communications

Manage preparation and execution calendars from start to finish

Ensure events follow standard work, templates, and governance requirements

Track attendance, outputs, and follow-up actions from sessions

Manage participant surveys, analyze results, and recommend improvements for future events

2. Project & Workstream Support

Support project managers and Business System leaders in tracking milestones, deliverables, bowler metrics, and timelines

Maintain project plans, metric trackers, and action logs

Coordinate cross-functional input and ensure timely follow-up

Prepare status updates, dashboards, and reporting materials

Promote alignment with enterprise tools, frameworks, and processes

Respond to information rollup requests for Executive Committee meetings

3. Administrative & Operational Support

Manage documentation, templates, and standard work for Business System activities

Prepare presentations, reports, and executive-ready materials

Maintain organized repositories and systems, including SharePoint and project tools

Support budgeting, expense tracking, and vendor coordination for events, outside services, and consultants

Provide travel, email, and calendar coordination for leadership as needed

4. Stakeholder Coordination & Communication

Serve as a central coordination point across Business System teams, HR, Operations, and other functions

Facilitate stakeholder communication to ensure clarity and alignment

Support the preparation and distribution of meeting materials and outputs

Document decisions, actions, and follow-ups accurately

Anticipate needs by understanding requirements and planning ahead

Qualifications & Experience

Direct experience in a Lean Business System environment

Bachelor’s degree in Business, Operations, or related field (or equivalent experience)

5+ years of experience in project coordination, operations, or administrative/project support

Program Manager Experience/PMP certification preferred

Experience supporting events, workshops, or cross-functional programs

Strong organizational and multitasking skills with excellent attention to detail

Advanced proficiency in Microsoft Office, including PowerPoint, Excel, and Outlook

Experience with collaboration and project tools, such as SharePoint, Teams, and project trackers