Assistant Manager - Outlet

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Manager - Outlet to join our dynamic team in Udaipur, India. In this pivotal role, you will support the overall operations of our outlet while maintaining our commitment to excellence, innovation, and exceptional guest experiences. You will work collaboratively with your team to drive revenue, optimize costs, and create a positive, inclusive work environment where every team member thrives.

Administration & Operations

Maintain comprehensive outlet records and documentation in accordance with organizational policies and procedures

Demonstrate proactive planning and decision-making to anticipate operational needs and challenges

Monitor financial performance metrics (budget versus actual) in sales and cost areas to maximize profitability

Exercise prudent expense management and cost control measures

Ensure all project deadlines are met and tracked efficiently

Schedule yourself strategically to be present during peak operational periods, including frequent opening and closing shifts

Develop and mentor qualified team members who can independently make sound decisions

Conduct thorough outlet inspections at least weekly to maintain quality standards

Demonstrate proficiency with F&B software systems and general administration programs

Financial & Revenue Management

Monitor all operational costs and recommend/implement cost control measures

Collaborate with the Outlet Manager to establish and manage incentive schemes for team members

Ensure strict adherence to the department's operational budget

Communicate monthly forecasts and targets clearly to the team

Balance financial discipline with organizational standards and values

Analyze revenue opportunities and work with F&B partners and aggregator apps to enhance revenue and footfall while controlling costs

Training & Human Resources

Ensure the outlet adheres to all organizational policies, procedures, and operational standards

Prepare and maintain comprehensive outlet operations manuals

Conduct professional onboarding for new team members following established protocols

Support performance reviews and ensure they are completed in a timely manner

Identify team member development needs and conduct targeted training

Lead and foster a positive, motivational working environment

Delegate responsibilities appropriately based on individual skill levels and capabilities

Guest Service & Sales

Consistently monitor and uphold organizational service standards and culture

Demonstrate luxury service orientation and pride in delivering exceptional guest experiences

Actively promote special events, promotions, and outlet facilities to enhance revenue

Adapt your management style and interpersonal approach to suit different situations and audiences

Resolve guest concerns with empathy and decisiveness

Management & Strategic Initiatives

Maintain the highest standards of service quality to meet and exceed revenue targets and guest satisfaction goals

Collaborate with F&B partners and aggregator platforms to drive growth while managing operational costs

Ensure confidentiality of all intellectual property, databases, and sensitive information

Maintain comprehensive knowledge of fire procedures, security protocols, health and safety policies, and facility features

Champion innovation and creative solutions to enhance operational efficiency and guest satisfaction

Qualifications

Required Skills & Competencies

Strong leadership and communication skills with a focus on luxury guest service

Excellent time management and organizational abilities

Advanced interpersonal and people management skills

Analytical and problem-solving capabilities

Proficiency in budgeting, financial analysis, and cost control

Inventory management expertise

F&B software and general administration program proficiency

Sales and promotional acumen

Guest complaint resolution and conflict management skills

Vendor and supplier management experience

Quality assurance mindset with attention to detail

Required Experience

Minimum 2-3 years of managerial experience in hospitality, F&B operations, or luxury establishments

Proven track record in team training, development, and performance management

Experience with revenue management and financial forecasting

Demonstrated success in cost control and operational efficiency

Experience working in fast-paced, customer-focused environments

Education & Certifications

Bachelor's degree in Hospitality Management, Hotel Administration, or related field (preferred)

Certification in Food & Beverage Management or Hospitality Operations (preferred)

Language Proficiency

Excellent proficiency in English (reading, writing, and oral communication)

Multilingual capabilities and understanding of local languages (preferred advantage)

Domain Expertise

In-depth knowledge of luxury hospitality standards and service protocols

Familiarity with hotel operations, fire procedures, and security protocols

Understanding of health and safety regulations and best practices

Knowledge of F&B industry trends and operational best practices

Additional Information

An opportunity to be with world’s preferred hospitality company

Captivating and rewarding experience working alongside passionate professionals

Range of exclusive Heartist Benefits

Develop your talent through learning programs by Academy Accor.