Associate Sales Specialist, Desktops

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange (ICE), offers an exciting opportunity for a Desktop Specialist to join a high-performing team focused on delivering technical product expertise, supporting client adoption, and driving revenue growth across the Energy and Commodities markets.

This role plays a key part in supporting and expanding the ICE Connect product suite, acting as a technical subject-matter expert who helps clients and prospects understand how ICE technology enhances trading workflows across front, middle, and back-office functions. The ICE Connect suite includes ICE Chat, QuoteBoard, ICE Options Analytics, WebICE, ICE Mobile, and the ICE Connect Desktop.

The successful candidate will be a self-motivated, client-facing professional with strong technical aptitude, a solid understanding of market data and trading environments, and a desire to develop deep product and market expertise. You will thrive in a dynamic, fast-paced environment that blends technical problem-solving with client engagement, and you will contribute both individually and as part of a collaborative team.

Responsibilities

Develop deep product, technical, and market expertise across commodities and energy markets to effectively demonstrate, configure, and position ICE Desktop & Web Platforms to clients

Provide technical subject-matter expertise to clients and internal stakeholders, including platform configuration, workflow design, troubleshooting, and integration support

Support the growth and adoption of the ICE Desktop & Web Platforms suite (including ICE Chat, ICE Connect Desktop, QuoteBoard, WebICE, ICE Options Analytics, and ICE Mobile) across an assigned territory and/or client base

Design and demonstrate technical workflows and integrations across the desktop product suite - leveraging APIs, data integrations, and client systems - to deliver measurable value within trading, analytics, and risk environments

Build and maintain strong client relationships through regular engagement, including training sessions, on-site floor walks, and virtual meetings

Support the development and rollout of new product initiatives, acting as a subject matter expert and key point of contact for priority markets and products.

Investigate and resolve client-facing technical issues across the desktop platforms, partnering closely with Sales, Product, and cross-functional teams across the enterprise to drive timely root-cause resolution

Collaborate closely with Sales teams on pre- and post-sales activities to support revenue generation and client retention

Identify and generate new business opportunities through proactive client engagement and daily activity

Lead and support client onboarding, deployments, and user setup processes

Act as a liaison between clients, Sales, and Product Management, sharing market feedback, competitive insights, and product enhancement requests

Build bespoke client solutions and workflow enhancements using Excel, Python, APIs, and emerging AI-enabled tooling to streamline trader and analyst workflows

Continuously build expertise in the commodities and energy markets - including the products traded on ICE and underlying market structure - to position ICE solutions credibly within client workflows

Knowledge & Experience

Bachelor's degree or equivalent professional experience

Strong communication and interpersonal skills, with the ability to engage effectively across technical and commercial audiences

Good understanding of trading environments, market data, and associated technologies, with an interest in commodities and energy markets

Proficiency in Microsoft Office, including Outlook and Excel

Familiarity with Salesforce, instant messaging platforms, and desktop trading / market data systems

Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment

Strong technical aptitude and intellectual curiosity, with the ability to learn complex products, workflows, and APIs quickly and translate them into client value

Demonstrated ability to learn new markets - particularly commodities and energy - and translate market context into meaningful client conversations

Preferred Knowledge & Experience

Knowledge of capital markets, with emphasis on commodities, energy, and exchange-traded and/or OTC derivatives

Exposure to the trade lifecycle across front-to-back office processes

Strong Excel capability, including advanced functions, VBA, or automation

Experience with Python and/or API integrations for workflow automation, data analysis, and client solution-building

Familiarity with AI and machine-learning concepts and their application to trading workflows, market data analysis, and productivity tooling

Familiarity with cloud-delivered platforms and modern web-based trading and data applications

Working understanding of enterprise connectivity concepts relevant to desktop and market-data deployments (e.g., firewalls, proxies, latency, and entitlements)

Candidate Profile

Self-driven, results-oriented, and motivated by achieving targets and delivering technical excellence to clients

Comfortable operating in a client-facing, commercially focused role

Able to balance technical detail with clear, value-driven communication

Team-oriented, with a collaborative mindset and willingness to contribute to broader success