Sales Support Specialist

Reports to: Sales Support Manager

Business Unit: Micromail/Presidio Licensing Centre of Excellence

Location: Hybrid - Cork (or Dublin Office)

Overview of Role

Micromail, now part of Presidio, is seeking to recruit a Sales Support Specialist. Micromail is one of Ireland's leading software reseller and licensing partner, with a strong focus on Microsoft and Adobe. The ideal candidate will play a key role in ensuring smooth sales operations while delivering excellent customer service.

Key Role Responsibilities

Placing orders via internal and vendor platforms

Preparing and sending quotations to customers

Manage and process incoming customer POs

Managing mailboxes

Become expert in our customer portal and ITSM platform

Provide end users of our customer portal with training and support

Dealing with initial customer queries or issues

Complete training from key vendors as required

Support Account Managers on key customer accounts

Process and maintain sales support material such as product price lists

Handle customer inquiries, complaints, and follow-ups.

Support internal teams with administrative tasks as needed.

Education, Qualifications and Skills

Understanding of the IT industry sales channel

Previous experience in a similar role is a strong advantage

Knowledge of vendor ordering platforms, such as Microsoft and Adobe, an advantage

Ability to build a rapport with customers, partners and colleagues

Strong organisation and multitasking skills with high attention to detail

Diploma or degree in Business, Administration, Sales, Marketing, or a related field (or equivalent work experience) is a strong advantage

Fluent English (Written and Spoken)

EU citizen or Stamp 4 Work authorisation required