Operations Team Manager - Wk 2 Nights
About the role
Team
Supply Chain & Logistics
Store
Castle Donington
Location
Castle Donington, Leicestershire
Contract type
Permanent
Position type
Full Time
Salary
Competitive + benefits
Closing date: 10th July 2026
Intro
About the role
Meet the Team
Our Support
People Stories
Benefits
Colleague Networks
How to Apply
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
Our Castle Donington Distribution Centre is fast, flexible, agile and ever evolving to support the growth of our online business. As we increase its efficiency to accommodate higher volumes of customer orders.
Are you someone who loves to take the lead and relishes responsibility?
Then we have a great opportunity for Operations Team Managers on Week 2 Nights to join our Outbound Chamber.
All the details
As a Team Manager your role will be to lead and empower our colleagues, by utilising your leadership, coaching and development skills. Your focus will be on delivering the right products to the right places at the right time for our M&S customers while ensuring a safe, supportive, and high-performing work environment for your team. So we can deliver the right products to the right places at the right time for our M&S customers while ensuring your team are working in a safe environment
Our site Team Managers on Nights follow our two-week rota pattern the start and finish times are vary slightly dependent on the area:-
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Off In In Off Off In In
In Off Off In In Off Off
The contracted hours for this role are 40.25 hours averaged over 2 week period. Start time includes 30 minutes shift preparation, for guidance the start and finish times are circa 17:30am to 6:00am but this does vary slightly dependent on area.
NB: To apply you will be required to upload a copy of your current CV. Then shortlisted candidates will be asked to complete a short on-line video interview; successful candidates will be invited to Face-to-Face assessment on site.
Join us on this exciting journey! In exchange for your experience, we will reward you with a competitive salary, opportunities to broaden and develop your career and market leading benefits package.
Interested? Then please apply.
What you’ll do
Your key accountabilities will include
Proactively managing people issues (including Wellbeing, absence, talent and performance management). Ensuring consistent application of policy and advice
Actively promoting colleague engagement ensuring colleagues feel valued and supported
Managing operational processes to improve the opportunity for productivity
Supporting Shift Managers in planning, managing and adjusting staffing levels during the shift. Aligned with planned and flexed volumes to support delivery of site Key Performance Indicators as defined by customer requirements
Driving a positive culture of health and safety through leading by example and following the standard process requirements
Driving cross functional working as one team to ensure delivery of site targets, working at every stage to exceed customer expectation
Who you are
We are looking for individuals who have experience leading teams and providing them with clear direction through proactive engagement.
With the ability to use Data to make commercially led decisions
They will need to be proactive, self-starters who thrive in a fast-paced environment.
Who understand the impact of commercial decisions both on the site and on other areas of the business. While maintaining their focus on our external and internal customer requirements for quality, efficiency and accuracy
In addition, they will need a flexible approach to work and be willing and able to adjust to the demands of a changing and agile environment
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
25% night shift premium for all hours worked between 10pm and 6am
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-ME1
#LI-Onsite
Meet the Team
Our Support
Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from others. That’s why we offer mentorship through our buddy system.
Wellbeing
Get access to resources to keep you fit and healthy, in body and mind. This includes access to our Wellbeing Hub, Virtual GP, Check4Cancer, PAM Assist and I&D Networks.
Imy
Lucy
Imy
Lucy
Imy
Lucy
M&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Imy (He / Him) | Shift Manager Read full story
M&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.
Lucy (She / Her) | Programme Manager Read full story
M&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Imy (He / Him) | Shift Manager Read full story
M&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.
Lucy (She / Her) | Programme Manager Read full story
M&S gives you the freedom to be yourself. If you are genuinely motivated by a challenge, there’s nothing to stop you or hold you back. I would pass on the same advice I was given. Seize the opportunities. Share your ideas. Try things out. If it works, great. If it doesn’t, learn from it. This is the way we move forward as people – and as a business.
Imy (He / Him) | Shift Manager Read full story
M&S really has an appetite for change: there is a real belief in where we’re heading, and the business is putting the investment and infrastructure behind it. We’re always looking at where the industry is now, and identifying opportunities to evolve and improve the efficiency of our logistics network.
Lucy (She / Her) | Programme Manager Read full story
End of quote slider carousel
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
Pay
Earn a competitive salary.
Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech
Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
Wellbeing hub
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
Pay
Pay
Earn a competitive salary.
Colleague discount
Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech
Smart tech
Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy
Family friendly policy
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
Wellbeing hub
Giving back
Pay
Colleague discount
Time off
Life assurance
Workplace savings
My Choices
Cycle to work
Smart tech
Family friendly policy
Colleague Networks
We want you to feel supported, no matter what.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
End of slider Colleague Networks carousel
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment that includes a product checking test and a situational judgement test. This could be before or after your interview.
Interview
We'll invite you to join us for an On Demand video interview. Here, we'll ask you some technical questions based on the behavioural attributes we're looking for.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Questions about this role
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