B2B Account Support - Administration / Client Services

At Jerome Clothiers, we're helping retailers around the world transform the way they sell custom clothing. As a leading made-to-measure (MTM) private-label supplier, we provide the tools, expertise, and support our partners need to build and grow successful MTM businesses.

We're looking for an Account Support professional to become a key point of contact for our global customer base. In this role, you'll combine customer service, account management, and operational coordination to ensure our partners receive exceptional support at every stage of their journey.

You'll work closely with retailers, suppliers, manufacturers, and internal teams to manage orders, solve challenges, coordinate logistics, and strengthen long-term customer relationships. No two days are the same—one moment you'll be helping a partner launch a new program, the next you'll be improving processes that enhance the customer experience across our business.

This role is ideal for someone who is highly organised, proactive, and customer-focused. You'll enjoy a high level of autonomy, have the opportunity to influence how we work, and be part of a growing international company where your ideas and contributions truly matter.

If you enjoy building relationships, solving problems, and being part of a business that's modernising a traditional industry, we'd love to hear from you. Join us in Amsterdam and help shape the future of made-to-measure fashion.

B2B Account Support - Administration / Client Services

What we're looking for

2–3 years of experience in customer service, account support, or a similar client-facing role

Excellent communication skills and a customer-first mindset

Strong organisational skills with exceptional attention to detail

Ability to manage multiple priorities and work independently

Proactive, solutions-oriented, and comfortable improving processes

Tech-savvy and eager to learn new systems and tools

Fluent English, both written and spoken

Additional languages (Dutch, German, French, or Spanish) are a plus

Interest in fashion or made-to-measure clothing is beneficial

What we offer

A key role in a fast-growing international company

The opportunity to work closely with a small, collaborative team of 6 colleagues in Amsterdam and 8 in Melbourne

Strong opportunities for personal and professional development

Competitive salary with room to grow

High level of autonomy and ownership

The opportunity to make a real impact on our growth journey

Hybrid working model from our Amsterdam office/showroom

Clothing allowance to order your own made-to-measure garments

Company laptop and phone allowance