Assistant Village Manager

Support the daily operations of this beautiful property, providing support to the Village Manager and the team at Fiddlers Green.

About Keyton

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Keyton Perks & Benefits

Competitive salary + bonus scheme

4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave!

Thrive as part of a strong team in an exceptional work environment

Career development and growth opportunities

Employer referral program

Sonder mental wellbeing app access

Fitness Passport for you and your family

Reward & recognition services

Discounted health insurance, annual vaccinations and skin checks

The chance to make a real difference in the lives of our residents

The Role

An exciting opportunity has become available for an energetic Assistant Village Manager to join our friendly team at Fiddlers Green.

Fiddlers Green is more than a retirement village—it’s a vibrant, close-knit community set among beautifully landscaped gardens in the heart of leafy Berwick. We are passionate about creating an environment where residents feel connected, supported, and inspired to live life to the fullest—and we’re looking for an exceptional Assistant Village Manager to help lead that experience.

In this role, you’ll be part of a welcoming and supportive team, contributing to a community that offers residents an active and fulfilling lifestyle. From coordinating engaging programs to ensuring smooth day-to-day operations, you’ll have the opportunity to make a genuine difference in residents’ lives while building strong relationships within a warm, people-first environment.

Reporting to the Village Manager, your key accountabilities in this role will include:

Supporting the day-to-day operations at the village

Implementing operational plans & projects

Ensuring compliance with all laws and regulations applicable to the village

Implementing company policies, strategies and plans to maintain residents’ satisfaction

Assisting with running of village events, social calendar and activities

Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance

Providing assistance with the preparation of budgets, financial processing and procurement

Managing payroll tasks and roster coordination for a team of 17 employees

Supporting the provision of a safe working environment for all staff, contractors, visitors and residents.

About You

Having a vibrant people-centric focus will see you thrive in this role, as will:

Having demonstrated experience working in a customer service role

An ability to balance different priorities and manage day-to-day expectations for the residents and their families

Demonstrated experience in complaint management and dispute resolution, ensuring issues are resolved efficiently and professionally

Experience in roles focused on community connection and engagement would be highly regarded

Exceptional communication and interpersonal skills

Having a proactive, solutions-focused mindset with a commitment to resident wellbeing

Having excellent computer skills (confident with the use of Microsoft Office Suite and various online applications)

Having a genuine love for working with seniors

Having a compassionate nature, with a deep understanding of the unique needs of independent living seniors

Having a current First Aid Certificate & CPR Certificate, or be willing to obtain

Willingness to learn and professionally develop, along with a proactive and can-do attitude.

Ready to Join the Fun?

If you’re looking to be part of a values-driven team in a beautiful setting—where no two days are the same and the work you do truly matters—Fiddlers Green is the place for you!

Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Assistant Village Manager opportunity and explain how your skills, qualifications and interests align with our requirements.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.