Case Manager

CASE MANAGER– PERSONAL INJURY – KINGSTON, ACT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

What if you could put the customer at the heart of everything you do?

As a Case Manager in our Workers Compensation team, you will be directly improving our customer's lives and well-being. You’ll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.

As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

About the role

Determining liability and managing a portfolio of Workers Compensation claims

Working with the injured worker their employer in arranging a sustainable recovery return to work outcome will be your main aim

Supporting customers step-by-step through our Case Management and Injury Management programs

Welcoming and helpful written and verbal customer communication

Nurturing excellent customer relationships and creating positive experiences

About you

A desire to make a difference in the life of your customers and guide them through their recovery journey

The drive and interest to use your related degree or customer focused experience and approach to grow a career as a Case Manager

A demonstrated ability to understand the importance of early intervention and individualised claims management

An empathetic style and customer focused approach

The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner

Solid problem solving and relationship building abilities

Excellent time management skills and the ability to adapt when changes occur

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit theAllianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:

Allianz will never contact you from an email address that does not end with‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it isnot from Allianz and may likely be a scam.

Examples of official Allianz email addresses àjohn.smith@allianz.com.au |support@allianz.co.uk |jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.