Bilingual Regional Operations Manager (ENG/FR) - Janitorial Services

Who We Are

At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards.

Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture.

Help us shape a cleaner, greener future through innovation, collaboration, and excellence.

Job Summary: Under the general supervision of the Regional Director of Operations the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and quality service delivery.

Key Responsibilities:

Functioning as a core member of the Operations team the Regional Manager must be able to:

Will be require to work with multiple Client accounts

Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed

Respond quickly and efficiently to all clients concerns and requests

Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests

Plan, organize and manage day to day operations

Manage/track inventory and equipment

Coordinate and execute event requests made by facility’s managers

Be responsible for sourcing, training, and orienting of new employees

Always demonstrate the values of the company and lead by example

Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols

Review daily site evaluations/audits to ensure safety, security and service standards are being met

Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently

Prepare and Maintain service schedules according to client needs

Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice

Co-ordinate activities with other departments

Communicate with operations Managers from various facilities

Monitor employee performance and apply progressive discipline as needed

Operate within the labour cost budget on a site-by-site basis

Implement approved operational policies and procedures

Generate new account leads, respond to sales enquiries

Protect company and client assets from misuse and damage

Address and report any safety or security issues to the director of Operations

Handle and assist with emergency procedures accordingly and as required

Perform other duties as assigned

Job Requirements:

3+ years of Management experience in operations of a Service-related field

Valid driver's license and own vehicle

Must be able and willing to days / evenings / weekends and be available for on-call / standby and emergency call-outs as they arise

Excellent communication and strong interpersonal skills

Fluency in both written and oral English a must, Bilingual skills preferred

Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists

Strong computer skills and excellent knowledge of Microsoft Office Software

Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions

Familiarity with cleaning/battery operated equipment

Ability to work independently and as part of a team

Effective attention to detail and a high degree of accuracy

Must be able to handle confidential information in an ethical and professional manner

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk and talk or hear. The employee is required to use hands and fingers to handle and operate objects, equipment, tools, and controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 15 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an office setting. Driving is required and being in a vehicle for long hours sometimes. The noise level in the work environment varies from site to site but averages at moderate.

At BGIS Sustainable Cleaning Solutions we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!