Senior Journey Analyst

About Us:

As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview

Richardson Wealth is on a transformation journey and want to develop and implement an industry-changing digital strategy that will enable the firm to deliver an unmatched, seamless digital experience for clients and advisors and find new ways to serve clients, integrate digital touchpoints and channels to improve operational efficiencies and attract the next generation of client, advisor and employee with flexible options for engagement.

As Senior Journey Analyst, you will support the Journey owners with market and user research, journey optimization (e.g. experience redesign), journey orchestration and agile delivery and execution.

This is an existing vacancy.

About you

Strategy / Value Focus – Partners with the journey owners and key stakeholders to articulate journey vision; documents problem / opportunity and broader context; defines the desired future states using outcomes as measures of success and with a strong focus on experience and value delivery

Business Needs Discovery, Visualization, and Validation – Collaborates with journey owners and other stakeholders to identify business needs; captures / presents business needs as journey maps and visualized requirements

Stakeholder Engagement / Communication – Identifies stakeholders and ensures they are actively providing necessary inputs to teams

Knowledge Centre for the Team– Acts as the team’s central point for business / experience knowledge and ensures UX Designers, Process Engineers, Product Owners and other team members have necessary information and knowledge to complete their activities

Collaboration Facilitator – Engages the right set of staff within the team based on desired goals to facilitate collaborative working sessions

Proactive Issue Identification – self-organizes around risks / issues / blockers; raises them as soon as they are identified or appear

Continuous Improvement Support – Practices continuous improvement and is on the constant lookout for opportunities; provides and adapts to continuous feedback positively

Duties and Responsibilities

Works in collaboration with the journey owner and the product owner to able to translate business concepts into easy-to-understand technical language

Supports the journey owner in defining and documenting the optimized journeys

Works in collaboration with the journey owner to organise and facilitate program increment planning (PI planning)

Helps the Journey Owner define and own the value definition of the Epis and acceptation criteria of the stories

Collaborates with the IT delivery team to enable them to provide a delivery estimate for user stories to gain a team commitment

Works ahead of the delivery team to define optimized journeys for next iterations of epics and features

Helps in acceptance criteria creation in a format that supports Acceptance Test Driven Development

Provides discipline, rigor, and business context to the requirements definition and validation process

Is an effective negotiator who can negotiate effectively with business stakeholders and technology partners to clarify needs vs. wants / likes to balance direction / requirements with cost of development

Is an effective facilitator for delivery team to deliver incremental units of business value

Can decompose and describe business needs as epics and features while enabling incremental delivery

Can visualize business needs / requirements as epics, features and stories

Collaborates with key stakeholders to complete required artifacts

Qualifications

5 years experience as journey analyst or business analyst in a business context

Understanding of the Wealth Management industry and regulatory environment

A passion for client and advisor experience, with concrete achievements

An excellent capacity to understand and analyze client and advisor needs, with an overall view of related processes

Strong coordination skills across multiple stakeholders and departments

Able to work in complex environments and in the context of transformation, with multiple stakeholders

Able to influence and mobilize

Education

Degree in Business or Marketing

The expected annualized base salary range for this role is $94,500-$105,000

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity. Richardson offers a competitive total rewards package in addition to the base pay which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.

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Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.