Developer Success Engineer

About LiveKit

LiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.

About This Role

This isn't one of those situations where we tack "engineer" onto the back of every role at LiveKit. No. We're actually looking for an engineer*. A rare type of engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support.

We say rare because in our experience, most engineers aspire to architect large-scale systems or tackle deeply technical problems. Said differently, most engineers want to have influence over the technology they work on or with. There's nothing wrong with that - we love hardcore engineers, and there are many at LiveKit. But this time, we're looking for a new teammate that wants to have influence over our product and business.

If you'd be energized by seeing a developer or team flip a LiveKit integration from staging to production - secretly satisfied in knowing you helped make it possible - you are perfect for this.

You'll Thrive Here If You:

are an engineer at heart, and don't mind reading more code than you write

are a natural teacher who finds joy in helping others learn and succeed

can break down complex technical concepts in a way that's easily understood by others

enjoy learning new programming languages quickly and prototyping

care deeply about the developer experience and the success of the people building on our platform

have excellent spoken and written English

What You'll Do

Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community

Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers

Collaborate and support community efforts, specifically around technical issues

Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform

Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations

Who You Are

A practicing engineer with demonstrated ability to build, ship, and debug production software

Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues

A clear written and verbal communicator who can adapt your message to technical and non-technical audiences

Curious, fast-learning, and energized by ambiguity

Customer-focused - you feel the difference between solving a ticket and solving the underlying problem

Nice to Have

You've literally done this role before

Experience working with a community of developers

Contributions to open source

You've built something with LiveKit

You're multilingual - LiveKit has users around the world

Our Commitment to You

An opportunity to build something truly impactful to the world

Contribute to open source alongside world-class engineers

Competitive salary and equity package

Health, dental, and vision benefits

Flexible vacation policy

Compensation Range: £145K - £185K