Senior Manager- Client Services

About Us

Talent is our World. At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

We are currently hiring a Senior Manager- Client Services to support our client in the Aviation industry.

The Role

The Senior Manager-Client Services is accountable for operational delivery, budget management, internal relationship management and leadership of a large team that would typically be comprised of multiple operational Delivery (recruitment / sourcing) teams. Drive the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets.

They will create the people strategy for their portfolio and drive the achievement of client fulfilment strategy and all contractually agreed sourcing-led performance measures. Working as a trusted partner with Client Partnering leadership team, they will act as a point of contact and escalation point for senior internal/external stakeholders, where required.

This is a hybrid role working 3-5 days onsite at the client’s office in Atlanta, Georgia.

What you will do: (Key Accountabilities)

People

Leading, coaching, and developing a combined recruiting and sourcing team with a clear focus on tangible outcomes, talent development and provision of destination career pathways

Ensuring cascade of functional objectives, goals, strategic and commercial updates to the team.

Conducting Team 121's, Coaching and Development Sessions and skip level meeting as required.

Lead account team meetings & engagement activity as appropriate. Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader portfolio & function

Leading the performance management process outcome setting, mid-year and end of year reviews across the team / account. Continued focus on ensuring delivery against agreed outputs and development plans in place.

Delivery, Performance, Commercial and Finance

Deliver fulfilment plan. Understand business demand and outlook and manage resources and team structure in line with approved service delivery locations and broader AMS location strategy. Activity includes reviews of account structures ensuring they're in line with budget and executing location strategy moves as required

Execute and embed key changes driven by Strategy team relating to innovation, Continuous improvement, transformation, or changes to ways of working across client account or portfolio

Review health of an account. Including people capability, KPI, SLA, Holiday, Sickness, Stakeholder Analyses, Location strategy, Customer Experience, People Engagement -development of a CI roadmap to share with strategy colleagues

Through others, lead and drive the team to ensure that productivity, account profitability and customer satisfaction are delivered in line with agreed commercials

Develop targets, budgets, and SLAs (e.g., around: effectiveness, timeliness, candidate quality, delivery of recruitment services & customer satisfaction) with support of COD /functional management and lead the team to deliver against them

Validate all management reporting and monitor performance against Key Performance Indicators (quantitative and qualitative) and review forecasts to identify trends and issues and use data led insights to influence account strategy

Have a solutions mindset to issue resolution, supporting Managers and Team Leaders to take accountability and resolve relevant business challenges as appropriate. In partnership with Client Partnering and Business Operations, own governance, and adherence to agreed operating principles across solution with RAID log etc

Alongside the client partnering team manage scope, governance, and compliance of the contract through team activity; identify and tackle scope creep

Work in Partnership with the Sourcing COE to review Sourcing tools and utilisation, (including LinkedIn, Extensions, STK / AMS One adoption). Optimise Tech Stack and partner with Sourcing COE & Client Sourcing Strategy to ensure optimum tools and technology are deployed

Understand broader AMS Sourcing Enablement & Client Strategy and deploy across client portfolio

What you will bring:

Demonstrated deep expertise in Talent Acquisition, with the ability to translate hiring strategies into measurable business outcomes

Proven experience building, developing, and leading high-performing teams with strong data governance and accountability

Advanced ability to analyze, interpret, and articulate data insights to inform decision-making and drive outcomes

Demonstrated success leading continuous improvement initiatives that enhance TA effectiveness and operational performance

Strong project management skills, with the ability to lead complex initiatives from planning through delivery

Ability to elevate Talent Acquisition through data-led decision-making, process optimization, and stakeholder alignment

Behavioural Skills

Effective Communication – Proficiency level 4

Stakeholder Partnering - Proficiency level 4

Commercial Awareness - Proficiency level 4

People Performance Management - Proficiency level 4

Strategic Thinking - Proficiency level 4

Drives Continuous Improvement - Proficiency level 4

Enterprise Leadership - Proficiency level 3

Issue Resolution - Proficiency level 4

Risk Analysis and Mitigation - Proficiency level 4

Follows Processes and Guidelines - Proficiency level 4

Technical Skills

Change Management - Proficiency level 4

Budget Management - Proficiency level 3

Recruitment Technology Literacy – End User - Proficiency level 3

Other

What you’ll get in return:

Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organisations that want to transform their operations and win the war for talent.

What we offer:

AMS offers you career opportunities in every direction you want to explore. We want to help you achieve whatever it is you aspire to – and we’ll give you the flexibility to allow you to give just as much attention to what’s important to you outside of work.

Full training and support Stretching, challenging work

A vibrant, diverse, and collaborative culture

Flexible working – home/hybrid/in-office working available

A competitive reward and benefits package

The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

Employee Resource Groups, including LGBTQ+ Allies, Hispanic, Veterans, Black Employee Network, Women's groups, and more

Please let us know of any reasonable adjustments or accommodations you require during the recruitment process by emailing our team at [email protected]

Details

Reference

AMS29629

Closing

10/07/2026

Location

United States, Georgia, Atlanta

Schedule

Full Time

Business area

Performance Management and Continuous Improvement

Sector

Retail Consumer

Employment Type

Permanent