Software and Applications Manager

About the Role

The Software and Application Manager is responsible for overseeing the full lifecycle of enterprise software and business applications - from evaluation and procurement through deployment, maintenance, and retirement. This role ensures that all applications align with business objectives, meet performance and security standards, and deliver consistent value to end users across the organization.

Key Responsibilities

Application Portfolio Management

Manage and maintain the organization's portfolio of software applications, ensuring they are fit for purpose, cost-effective, and aligned with strategic goals.

Evaluate and recommend application enhancements and configuration changes based on business requirements.

Lead software lifecycle planning including upgrades, migrations, and decommissioning.

Team Leadership

Lead, mentor, and develop a team of application analysts, developers, and administrators.

Assign tasks, set performance objectives, and conduct regular reviews.

Foster a collaborative and high-performance team culture.

Project & Delivery Management

Plan and manage application implementation and enhancement projects from initiation to completion.

Coordinate cross-functional teams including IT, operations, and business stakeholders.

Ensure projects are delivered on time, within scope, and within budget.

Systems Integration & Architecture

Support reliable data flow and configuration consistency across application environments.

Work with developers and technical teams to support scalable, maintainable application delivery and configuration.

Ensure all applications meet organizational standards for security, accessibility, and compliance.

Vendor & Stakeholder Management

Coordinate with internal product and engineering teams supporting SaaS platform delivery and customization for enterprise customers

Provide input on SLA and operational requirements based on delivery and platform experience.

Act as a primary point of contact between IT and business units for application-related matters.

Governance, Security & Compliance

Develop and enforce application management policies, standards, and best practices.

Ensure applications comply with data privacy regulations (e.g., PDPA, GDPR) and internal security policies.

Coordinate regular audits, vulnerability assessments, and access reviews.

Support & Continuous Improvement

Oversee incident management and resolution for application issues, ensuring minimal disruption to operations.

Monitor application performance metrics and drive continuous improvement initiatives.

Identify opportunities to streamline processes through automation and system enhancements.

Requirements

Education

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.

A Master’s degree or relevant professional certification is an advantage.

Experience

Minimum 6–8 years of experience in IT, with at least 3 years in an application management or IT leadership role.

Proven experience managing enterprise applications such as ERP, CRM, or business intelligence platforms.

Demonstrated experience leading cross-functional projects and IT teams.

Technical Skills

Strong understanding of software development lifecycles (SDLC), DevOps practices, and Agile methodologies.

Familiarity with cloud platforms (AWS, Azure, GCP) and SaaS application ecosystems.

Working knowledge of APIs, system integration patterns, and data management principles.

Proficiency in ITSM frameworks such as ITIL is preferred.

Soft Skills

Strong leadership and people management capabilities.

Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences.

Analytical and problem-solving mindset with attention to detail.

Ability to manage multiple priorities and stakeholders in a fast-paced environment.