Head of Investor Onboarding

Head of Investor Onboarding

Reporting to: Head of Shareholder Services

Position Summary

As the Head of Investor Onboarding, you will lead the Investor Onboarding function responsible for delivering high-quality shareholder services to hedge funds, private equity funds and other alternative investment structures administered by the Company.

You will be responsible for overseeing the end-to-end investor onboarding process, including investor due diligence, AML/KYC reviews, subscription documentation, FATCA/CRS compliance and investor lifecycle transactions. You will provide leadership to the Investor Services team, ensuring regulatory compliance, operational excellence and an exceptional client experience across multiple jurisdictions.

In addition to managing the day-to-day operations, you will act as AML Compliance Officer (AMLCO) or Deputy Money Laundering Reporting Officer (DMLRO) for Cayman Islands domiciled fund vehicles where appointed, and reporting periodically to Boards of Directors on AML/CFT matters, operational controls and emerging regulatory developments.

This role also plays a key part in driving operational excellence through process improvements, technology initiatives and the development of scalable onboarding solutions to support the continued growth of the business.

Key Responsibilities

Investor Onboarding & Shareholder Services

Lead and oversee the end-to-end investor onboarding process for hedge funds, private equity funds and other alternative investment structures.

Review and approve investor due diligence documentation and perform AML/KYC assessments in accordance with the regulatory requirements of relevant jurisdictions, including but not limited to the Cayman Islands, British Virgin Islands, Singapore, Hong Kong, Ireland and Switzerland.

Oversee the processing and approval of investor subscriptions, redemptions, transfers and other shareholder transactions.

Ensure investor onboarding activities are completed accurately and within agreed service levels.

Maintain the integrity of investor records and oversee all investor lifecycle events.

Act as the primary point of contact for clients and their investors on shareholder services matters, resolving complex operational issues and ensuring a high level of client satisfaction.

AML / KYC & Regulatory Compliance

Act as AMLCO and/or DMLRO for Cayman Islands domiciled investment funds where appointed.

Ensure compliance with applicable AML/CFT legislation, sanctions requirements, FATCA, CRS and other Automatic Exchange of Information (AEOI) obligations.

Monitor regulatory developments across multiple jurisdictions and provide periodic updates and practical guidance to management, internal stakeholders and Boards of Directors.

Develop, review and enhance AML/KYC policies, procedures and operational controls to ensure compliance with evolving regulatory requirements.

Prepare, review and submit FATCA, CRS and other regulatory filings within prescribed deadlines.

Provide operational and regulatory support to the appointed Cayman Islands Principal Point of Contact (PPOC) and Beneficial Ownership (BO) Contact by coordinating responses to requests, notices and information requirements from the Cayman Islands Monetary Authority (CIMA), the Cayman Islands General Registry and other competent authorities, ensuring timely and accurate submission of information and supporting documentation.

Liaise with regulators, auditors and external service providers, including but not limited to CIMA, MAS, SFC and other regulatory authorities as required.

Support regulatory inspections, audits and client operational due diligence reviews.

Client Relationship Management

Build trusted relationships with fund managers, directors, legal counsel, compliance officers, auditors, banking partners and institutional investors.

Participate in prospective client meetings, operational due diligence (ODD) reviews and fund launch discussions, providing operational expertise on investor onboarding and shareholder servicing.

Review fund constitutional documents, offering documents and subscription materials to establish appropriate onboarding procedures and service level expectations.

Support the successful launch of new hedge funds, private equity funds, venture capital funds, VCCs and other alternative investment structures.

Governance & Operational Excellence

Establish and maintain a robust control framework for investor onboarding and shareholder services.

Design, review and continuously improve onboarding workflows, operating procedures and internal controls to enhance efficiency, scalability and client experience.

Identify opportunities to automate manual processes and implement technology solutions that improve operational effectiveness.

Prepare monthly KPI dashboards, operational reports and management information to monitor service quality, productivity and operational risk.

Present periodic operational, compliance and risk reports to senior management and fund Boards of Directors.

Ensure operational procedures continue to meet both client expectations and regulatory obligations.

Leadership & People Management

Lead, mentor and develop a team of Investor Services professionals, fostering a culture of accountability, collaboration and continuous improvement.

Establish performance objectives, conduct performance reviews and support career development and succession planning.

Develop and deliver regular AML/CFT and regulatory compliance training programmes to ensure staff remain current with industry and regulatory developments.

Promote operational excellence and a client-focused culture across the Investor Onboarding team.

Strategic Initiatives

Develop and execute the strategic vision for the Investor Onboarding function in line with the Company's growth objectives.

Drive continuous improvement initiatives through process redesign, workflow optimization and digital onboarding solutions.

Partner with Fund Accounting, Compliance, Technology, Legal and Business Development teams to deliver seamless client onboarding experiences.

Contribute to strategic projects involving new jurisdictions, new products, operational enhancements and technology implementations.

Qualifications & Experience

Degree in Finance, Accounting, Business, Law, Compliance or a related discipline.

Minimum 15 years' experience within fund administration, transfer agency or investor services, with significant exposure to alternative investment funds.

At least 5 years' experience leading and managing operational teams.

Strong understanding of hedge funds, private equity funds, venture capital funds and other alternative investment structures.

Extensive knowledge of investor onboarding, shareholder services, transfer agency operations and investor lifecycle management.

Strong working knowledge of AML/CFT regulations, sanctions screening, FATCA, CRS and AEOI reporting requirements across multiple jurisdictions.

Experience acting as AMLCO, MLRO or DMLRO is highly desirable.

Demonstrated experience working with regulators, auditors, Boards of Directors and institutional clients.

Proven ability to lead operational transformation, process improvement and technology initiatives.

Strong planning, organizational and project management skills.

Ability to manage multiple priorities and deliver high-quality results in a fast-paced environment.

Excellent leadership, communication and stakeholder management skills.

Experience with fund administration platforms and investor onboarding technologies would be an advantage.

Why Join Us

This is an opportunity to lead and shape a critical function within a growing international fund administrator. You will have the autonomy to influence how investor onboarding is delivered across the organization, while working closely with senior management, Boards of Directors and alternative investment managers across multiple jurisdictions.

You will play a key role in strengthening our regulatory framework, enhancing the client experience and building a scalable Investor Onboarding function that supports the Company's continued growth.