Sr Business Systems Analyst - Post Sales

Your role at Dynatrace

Dynatrace is seeking a Business Systems Analyst who will work with the Post Sales domain within the greater Transformation Office organization. This individual should be highly experienced with CRM and post-sales technology platforms and have strong communication, documentation, and stakeholder management fundamentals.

This role requires someone who can confidently work with stakeholders and guide them in the right direction with an inherent drive for process and delivery excellence. This role will heavily focus on Customer Success, Support, and Professional Services processes though may into other areas of the post-sales lifecycle.

Lead the creation, documentation, and presentation of business process flows, both as-is and to-be

Partner with all D1/Post Sales business functions to formalize functional and non-functional requirements in a user-story format

Influence business stakeholders on industry best practice, keeping focus on core requirements, and using horizontal thinking (end-to-end, dependencies, etc.) to ensure successful solutions

Partner with Product Owners to manage a backlog of work

Primary liaison to the delivery teams for business process and requirements to deliver work in an Agile Scrum process (user story, Acceptance Criteria, pointing, etc.)

Collaborate with the integration team as the process SME, familiarity with source-to-target requirements

Communicate relentlessly – document decisions and risks and ensure full visibility to Product Owners and impacted stakeholders

Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.)

Understand customer success, support, and professional service processes from the lens of both the customer and the operations teams responsible for managing data and working with the system, thinking about scale

What will help you succeed

Salesforce experience (Sales Cloud and/or Service Cloud)

Totango or other Customer Success Platform (CSP) experience is a plus

Extensive experience documenting processes, requirements gathering, and stakeholder management

Strong understanding of Agile Scrum and Software Development Life Cycle (SDLC)

JIRA experience (JIRA user story writing)

Demonstrated ability to elicit requirements from business stakeholders and navigate conflicting requirements and multiple stakeholders from different functions

Familiarity with vendor assessment and integrations

Organized, with attention to detail emphasizing process, completeness, and accuracy

Impeccable communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peers

Comfort and default behavior to challenging the what and why, consistently validating information with your own research and analysis

Ability to self-manage and deliver high quality software that meets end user needs

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.

We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

You'll get to work at the forefront of innovation with Dynatrace Intelligence - the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next - automatically.

Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes - do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location - explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.