QA Operations Manager

QA Operations Manager

Category: Quality

Location: Mexico City, Mexico City, MX

Do you want to lead quality operations team during a major logistics transformation with direct business impact?

Your new department

You will be part of the Quality team in Mexico, playing a key role in the logistics operation. Working closely with Supply Chain, Commercial teams, and strategic 3PL partners. You will be part of a high-impact environment during a critical phase of operational transition and growth. Quality is deeply connected to business performance, product availability, and compliance. Collaborative culture with strong focus on pragmatism and risk-based decision-making.

Your new role

As our QA Operations Manager you will lead Quality Operations for warehousing and distribution, ensuring full GDP compliance. You will:

Act as a Quality Business Partner to Supply Chain, Commercial and 3PL partners.

Own:

Quality oversight of the 3PL (including transition to a new logistics provider)

Deviations, CAPAs, and operational quality processes

Product release, returns, and temperature control of a biotech portfolio

Drive:

KPI visibility and data-driven decision-making (dashboards, reporting)

Shift from reactive firefighting to proactive quality management

Lead and develop a team (2 direct reports + external support)

Remain close to operations, including regular presence in the warehouse (hands-on leadership)

Must have requirements

Strong experience in GDP, distribution, and cold chain Quality operations (hands-on in warehouses) at least 5 to 7 years.

Proven experience managing 3PLs / logistics providers and strong knowledge of local regulations (COFEPRIS, NOM059)

Background in Quality Assurance (multinational pharma or consumer goods companies)

Experience with: GDP, Deviations, CAPAs, and risk management

Experience leading teams (min. ~2 years)

Ability to operate in high-pressure, operational environments

Advanced English

Nice to have

Experience in logistics transitions / 3PL migrations

Exposure to data analytics, dashboards, or automation

Background in continuous improvement or digital transformation

Capabilities

Strong“how-to-make-it-work” mindset

High level of proactivity and ownership

Leadership by influence, especially with 3PLs and cross-functional stakeholders

Balance between:

Quality rigor

Business pragmatism

Ability to combine operational execution with strategic thinking (50/50)

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

What we offer

Being part of a global healthcare company means opportunities to learn and develop are all around us. You'll work alongside world-class professionals, gain exposure to cutting-edge clinical research, and build expertise that spans legal, compliance, and clinical operations. Our benefits are designed with your career and life stage in mind, supporting you as you grow with us.

More information

Deadline

Please apply before July 05th, 2026. Applications are reviewed on an ongoing basis.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare.

We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.