API Operations Engineer

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

As a API Operations Engineer, in IT your role will be responsible for monitoring, investigating, and following up on API-related incidents in a fast-paced, multicultural environment. The candidate will work closely with developers and QA engineers, helping ensure the reliability and stability of our services across different environments. Fluent English (spoken and written) is essential for daily communication and documentation.

Additionally, the ideal candidate should have a good understanding of databases, T-SQL, SQL Server, and basic programming skills in C#, working within a .NET environment. These skills will help in troubleshooting API issues that involve backend data interactions or service integrations. .

ROLES & RESPONSIBILITIES

Monitor system performance and behavior, especially during production deployments.

Investigate incidents related to our APIs by analyzing logs in ElasticSearch and checking system configurations.

Perform database queries and validations using T-SQL in SQL Server to support issue analysis and resolution.

Act as the first point of contact for API-related issues and escalate to development when necessary.

Collaborate with developers and QA engineers to reproduce and debug issues, including those related to .NET-based APIs.

Participate in Agile ceremonies (Scrum or Kanban, depending on the team).

Document findings, common issues, and solutions to support continuous improvement.

Ensure effective communication with stakeholders in a distributed and international setup.

POSITION REQUIREMENTS

Solid understanding of API concepts, particularly SOAP and REST.

Desirable: experience with RESTful API design principles.

Experience using tools like ElasticSearch for log analysis.

Familiarity with system configuration troubleshooting.

Knowledge of databases, T-SQL, and SQL Server for query execution and data validation.

Basic experience with C# and .NET environments to assist in debugging API or backend-related issues.

Previous experience working in Agile teams (Scrum or Kanban).

Strong communication skills in English (written and spoken).

Proactive attitude and ability to work independently as well as part of a team.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.