Senior Partner Success Manager

Supermetrics is the trusted marketing brain behind AI-first marketing, helping thousands of businesses turn data into decisions. Our partner program is real: 18 months of infrastructure, live co-sell motions, and an expanding partner portfolio. Now we need someone to own the health and enablement layer in North America.

Reporting to the Global Director of Professional Services, you'll ensure partners are technically capable, commercially engaged, and growing their impact with Supermetrics. You turn a signed partnership into a thriving one through technical advisory, ongoing health monitoring, and genuine investment in partner success. This is not a reactive support role.

This role is fully remote, with hiring available in the following states: Delaware, Illinois, Michigan, Pennsylvania, Florida, Indiana, New Jersey, South Carolina, Georgia, Maryland, New York, Texas, Massachusetts, North Carolina, Vermont, and Virginia.

In this role you will..

Own onboarding for new partners in NAM, product training, certification, data architecture guidance, and joint value proposition development.

Guide partners on Supermetrics use cases, data warehouse and AI integrations, and analytics implementations including MTA, MMM, and data activation.

Build and maintain success plans with clear milestones, regular check-ins, and forward momentum on partner revenue and capability goals.

Monitor engagement signals and relationship health across your portfolio. Flag at-risk partners early and develop intervention plans.

Synthesize partner feedback and surface recurring themes to Product and Engineering.

Own partner tooling accuracy across PartnerStack, Crossbeam, Sana, Suger, and Salesforce in collaboration with RevOps.

Day to day responsibilities include...

Running onboarding sessions, technical walkthroughs, and enablement programs for new and existing partners

Regularly monitoring portfolio health and reaching out to at-risk or under-engaged partners

Building success plans and QBR materials in close collaboration with the Partner Sales Manager

Using AI tools to analyze partner signals, synthesize feedback, and produce enablement content - habitually, not occasionally

Surfacing partner themes to internal stakeholders in clear, actionable terms

This position is for you if you have/are..

3–6 years in partner success, channel enablement, or technical account management in SaaS

Technically fluent - comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems

Managed a portfolio of partner relationships without letting health slip at the edges

Use AI tools habitually and can speak credibly to how they create value for marketing and data teams

Experienced with PartnerStack, Crossbeam, or comparable partner tooling

Write and communicate clearly, and can adjust register from data engineer to executive

MarTech/AdTech SaaS background; experience across SI and technology partners; familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai

What we offer...

A partner program with real infrastructure and live co-sell motion - you're inheriting something that works and making it better

A globally distributed team with clear accountability and ownership culture

Genuine investment in AI fluency - tools, context, and a team that takes it seriously

Attractive pay and benefits for a Senior individual contributor role at a fast-growing B2B SaaS company

The on target earnings (OTE) for this role is $90K to $120K USD annually. These figures reflect the compensation offered for remote U.S. based candidates. Actual earnings may vary depending on individual performance against targets.The actual amount offered may be higher or lower, based on non-discriminatory factors such as experience, job-related knowledge, skills, and abilities. In addition to compensation, we offer a comprehensive benefits package, including:

Fully paid medical/dental/vision benefits (for employee & dependents)

Generous PTO

401k with matching

Options

Tech package

Home office and wifi stipend.

Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.

#LI-REMOTE

Join us on our mission to make data a marketing superpower

Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.

We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown from a one-person shop to a key player in the industry - and we're just getting started!

We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.

We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.

It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.

Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.