Operation Support (Mandarin speaking)

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

The Operation Support Specialist at JD.com plays a vital role in ensuring the smooth and efficient execution of our e-commerce and logistics operations. This position acts as a critical link, providing essential support to various operational teams, resolving issues, and contributing to the optimization of processes.

Responsibilities

Monitor and track operational metrics, identifying potential issues or deviations and escalating as necessary.

Provide first-line support for operational inquiries, requests, and incidents from internal teams and external partners.

Document and maintain operational procedures, guidelines, and troubleshooting guides.

Collaborate with various departments (e.g., logistics, customer service, IT) to resolve operational bottlenecks and improve workflows.

Assist in data collection, analysis, and report generation to support operational decision-making.

Participate in the testing and implementation of new operational tools, systems, and processes.

Identify opportunities for process improvement and contribute to the development of solutions.

Perform ad-hoc administrative tasks and support special projects as required by operational leadership.

Minimum Qualifications

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.

1+ years of experience in an operations support, administrative, or coordination role.

Strong analytical and problem-solving skills with an attention to detail.

Effective communication skills in Chinese, and English/German.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Preferred Qualifications

Work experience in e-commerce or logistics environment.

Familiarity with operational software or systems (e.g., WMS, CRM) is a plus.

Ready to apply?