Head of Global Payments Solutions Operations (m/f/d), temporary for 12 months

TASKS

Operational management of the Global Payments Solution Operations function, including the Governance & Oversight, Projects, Outsourcing Management and Incident Management

Functional and disciplinary management of employees (m/f/d) during periods of significant change, with a focus on developing and nurturing individual potential

Supporting and contributing to major projects, e. g. mandatory regulatory initiatives, the rollout of global HSBC payments systems (Project Ellipse), and outsourcing/offshoring initiatives

Leading project Ellipse locally from GPS Ops standpoint and working closely with global / regional GPS Ops rep ensuring all business requirements fed to the program are global gold standard ones

Overseeing and representing all sub value streams that are part of GPS Ops (CBCC, DOME, Client Connectivity, Cards, Data, Client Servicing, Pricing & Billing, Liquidity)

Actively working on best customer experience by ongoing cooperation with GPS Product, Client Services, reviewing Customer Complaints et.

Actively managing and owning GPS Ops FRP and working closely with Transformation, Business management, GSC to achieve expected outcomes

Accountable for implementing the optimal GPS Operations strategy including location strategy, technology levers and engagement with 3rd party vendors to support regional / global business objectives

Ensure In-country teams meet operational risk targets, address key risks raised by 2nd/3rd LOD and continually adhere to Global Standards.

Effective risk management and ensuring compliance with all relevant control standards

Targeted collaboration with internal customers and other departments within the bank, as well as across the HSBC Group

Representing the bank in external forums, e.g. the Association of German Banks or the Deutsche Bundesbank

REQUIREMENTS

Completed university degree or equivalent

Professional experience in banking, and ideally extensive people-management experience - or a genuine enthusiasm for leading teams through major change

A highly independent and structured way of working

Strong assertiveness combined with excellent communication skills

Very strong analytical skills

High interpersonal skills and strong team orientation

Strong affinity for IT

Very good German and English language skills

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

OUR BENEFITS

The pay range for this role is 82.600,- € - 123.900,- €.

The final compensation structure depends on your qualifications and the resulting contractual grading:

Tariff grading: The compensation is governed by the collective agreement for the private banking sector (Tarifvertrag für das private Bankgewerbe).

Non-Tariff grading: For roles outside the tariff structure, HSBC offers multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

We offer a comprehensive and competitive package of benefits usually covering an attractive company pension scheme, work–life balance support (including our Employee Assistance Program) and a range of additional benefits designed to support your overall wellbeing.

Furthermore, we offer:

flexible working models and part-time options

an extended range of health management services (check-ups, company doctor etc.)

very good development opportunities through targeted further training programs

a company kindergarten and the opportunity to take sabbaticals

benefits such as the public transport ticket, the company bike and the company restaurant

HSBC has been certified “Top Employer 2025” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We value difference!

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

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For further information on building your career at HSBC, please visit: www.hsbc.com/careers

Job Reference: DE04553