Security Operations Manager

Job Purpose/Overview

The Security Operations Center (SOC) Manager is responsible for leading the day-to-day operations of the SOC, overseeing a team of security analysts engaged in continuous monitoring, alert triage, and incident response. The SOC Manager ensures the effective use of SIEM, EDR platforms and detection platforms, maintains operational readiness, and drives consistent execution of incident response procedures. The SOC Manager is expected to maintain availability outside of standard business hours to support escalations, critical incidents, and on-call coverage as required by SOC operations. The Manager will also be responsible for integrating AI-assisted detection capabilities and ensuring the team is prepared to identify and respond to AI-enabled threats.

Job Purpose/Overview

The Security Operations Center (SOC) Manager is responsible for leading the day-to-day operations of the SOC, overseeing a team of security analysts engaged in continuous monitoring, alert triage, and incident response. The SOC Manager ensures the effective use of SIEM, EDR platforms and detection platforms, maintains operational readiness, and drives consistent execution of incident response procedures. The SOC Manager is expected to maintain availability outside of standard business hours to support escalations, critical incidents, and on-call coverage as required by SOC operations. The Manager will also be responsible for integrating AI-assisted detection capabilities and ensuring the team is prepared to identify and respond to AI-enabled threats.

Job Responsibilities/ Accountabilities

Manages daily SOC operations including shift scheduling, on-call rotation management, alert queue oversight, escalation management, and analyst performance

Maintains personal on-call availability to support after-hours escalations, critical security incidents, and operational continuity as required

Ensures adequate staffing and coverage across all SOC shifts, including nights, weekends, and holidays as operationally required

Owns and maintains security technology platforms platforms, ensuring proper tuning, rule management, and integration with threat intelligence feeds

Develops, maintains, and enforces SOC runbooks, playbooks, and standard operating procedures for alert triage and incident response

Oversees the triage, containment, and escalation of security incidents in alignment with the Incident Response (IR) lifecycle

Monitors and reports on SOC performance metrics including MTTD (Mean Time to Detect), MTTR (Mean Time to Respond), alert volume, and SLA adherence

Evaluates, deploys, and governs AI/ML-based security tools including behavioral analytics, anomaly detection, and automated alert triage platforms

Monitors the evolving landscape of adversarial AI threats (e.g., AI-generated phishing, deepfakes, automated exploit generation) and adjusts SOC defensive posture accordingly

Develops policy and governance frameworks around the use of AI in SOC operations, including acceptable use, model risk, and auditability

Coordinates with IT, threat intelligence, and IR teams to ensure seamless escalation and handoff of confirmed incidents

Conducts regular reviews of threat intelligence to align SOC detection capabilities with current attack trends and TTPs

Supports light threat intelligence operations including IOC ingestion, threat feed management, and MITRE ATT&CK framework alignment

Recruits, develops, and retains SOC analyst talent; conducts regular performance reviews and provides ongoing coaching

Communicates SOC operational status, incident summaries, and risk posture to functional leadership and stakeholders

Ensures SOC operations align with applicable security policies, standards, and regulatory requirements

Requirements

Job Requirements/ Capabilities

Bachelor's degree + 2 years relevant work experience OR 6 years relevant work experience.

An understanding of business needs and commitment to delivering high-quality, prompt, and efficient service to the business

An understanding of organizational mission, values, and goals and consistent application of this knowledge

Ability to react to high pressure dynamic changing environments

Experience and understanding of the impact of emerging business and technologies have on information security requirements and architecture

Demonstrated technical experience in existing security and IT systems and an ability to keep pace with changing security and IT technologies

Strong interpersonal skills, with an emphasis on the ability to effectively influence others

Strong documentation and communication skills, an ability to draft clear, comprehensive reports and to translate complex technical findings into summaries for stakeholders and leadership

A team-focused mentality with the proven ability to work effectively with diverse stakeholders and leading information security employees to success

Acquire, manage, retain, and grow talented employees while possessing of a high sense of urgency and personal integrity with the highest ethical standards and values with and an innate drive to win

Benefits

Competitive salary and bonus scheme

Hybrid working

Rentokil Initial Reward Scheme

23 days holiday, plus 8 bank holidays

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.