Account Manager

We are looking for an experienced and enthusiastic Training Sales Advisor to join our team at GTG Edinburgh.

We offer:

33 days’ annual leave

£40,000 OTE

Flexible leave

Generous employee discounts

Work laptop

Access to over 300+ free online training courses

Private healthcare

Workplace pension

…and much more

Hours

Full time: Monday – Friday 9am – 5pm

About the role

Our Training Advisors are responsible for dealing with inbound enquiries from private individual customers and businesses, selling our vast portfolio of training courses and promoting our apprenticeships. This role also includes managing a database of SME customers, exploring and developing new training requirements within our cash sale database and closing opportunities.

Candidates should have experience of B2B sales and the ability to quickly develop a positive rapport with customers. An excellent telephone manner and a personable, can-do attitude are what we are looking for this position.

Day-to-day duties

Dealing with web enquiries and ITA funded training enquiries.

Dealing with all new inbound sales calls and walk-in enquiries.

Converting customer enquiries into sales in an efficient and timely manner.

Managing a database of SME customers.

Communicating with multiple departments internally to effectively manage bookings.

Exploring and developing new training requirements within our cash sale database and closing the opportunities.

Promoting GTG's products over the phone with customers.

Maintaining accurate and up to date client records.

Essential skills

Ability to show initiative

A positive and enthusiastic attitude

A high level of interpersonal skills and the ability to quickly develop a positive rapport with customers

Highly organised and excellent Time Management skills

Excellent customer service and communication skills (verbal and written)

Competency in using Microsoft Excel and CRM systems

A team player

Commitment to equality and diversity, customer service and quality assurance

Be flexible and responsive to employer needs

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.