Account Manager

Pay Rate: £40,000 - £47,000

Grade: RCS K

Contract Type: Permanent (Full-Time)

Shift patterns: Monday - Friday days with some flexibility required

Location: Derby - DE21 7HW

Be part of something new and exciting. At DHL Supply Chain, the world's leading logistics provider, our people keep the country moving - and now you have the chance to help shape a brand-new start-up operation from the ground up. Join us at the beginning of this journey and play a key role in building a high-performing, innovative team that will set the standard from day one. We're now seeking an experience Account Manager to play a pivotal role in driving this next chapter of our journey.

✅A TYPICAL DAY MAY INVOLVE

Acting as the primary point of contact for designated customers, building strong relationships and delivering exceptional service

Leading customer review meetings, including weekly, monthly and quarterly business reviews, presenting operational performance and improvement plans

Analysing customer and operational KPIs to identify trends, drive continuous improvement and ensure service excellence

Managing customer escalations, coordinating internal stakeholders and ensuring issues are resolved effectively and efficiently

Identifying growth opportunities within existing accounts and supporting the successful implementation of new business and operational changes.

✅THIS ROLE WOULD SUIT PEOPLE WHO

Previous Account Management, Customer Relationship Management or Client Services experience within a logistics environment

Proven experience managing customer relationships, conducting business reviews and acting as a trusted customer contact

Strong analytical skills with the ability to interpret, present and communicate operational KPI performance

Demonstrated ability to identify account growth opportunities and work collaboratively with operational, commercial and support teams

Excellent communication, stakeholder management and influencing skills, with the confidence to manage customer escalations and deliver results in a fast-paced environment.

✅WHY JOIN US?

Free parking and on-site canteen

We're happy to talk about flexible working – just ask about alternative patterns at interview

Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution

Free confidential 24/7 GP consultations

Hundreds of retail and lifestyle discounts

Affordable loans, savings schemes and free mortgage advice

Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

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