Strategic Account Director

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

About The Role:

Role Overview:

Accountable for the strategic interpretation of chosen accounts to shape our delivery to increase volume and profitability. KAM lead for EMCOR and engage in all company related KAM activity. To directly engage with customers to deliver maximum business growth and service expansion for EMCOR UK. Ensures service delivery to agreed customer KPIs and satisfaction levels.Seeks growth in all allocated areas well as supporting new business acquisition. Proactively manages compliance with company processes and policies, including H&S, HR, QA etc.

What you'll do:

Provide effective safety and cultural leadership through visibility and actions at all times to EMCOR UK employees

Help to deliver EMCOR UK annual incremental growth of both revenue and EBIT / Sales % from contractual obligation

Manage the relationship integration between business units.

Engage at senior level within EMCOR to understand their landscape and Interpret into tangible actions for the business

Actively deploy services to all available accounts within EMCOR

Effective Management of all allocated service accounts

Management accountability for customer service performance.

Regular customer engagement to ensure the appropriate level of 'hierarchical matching' Constantly review and challenge KAM plans to all selected customers

Create and maintain EMCOR KAM plan

Focused on retention and expansion of existing business relationships, increasing the value to EMCOR UK from existing contracts through identification of cross-selling opportunities for development by BDMs and managing the development of new business opportunities.

Provide thorough understanding of customers' business activities and service needs.

Provide sound information and advice to customers on EMCOR services.

Able to identify and effectively resolve service delivery problems and maintain business relationships.

Manages team service delivery targets (customer KPIs and satisfaction levels).

Manages team business performance in relation to targets (e.g. budgeted revenue, gross margin, operating profit, growth and trade debtors targets).

Management of Health, Safety, Security, Environmental and Technical Compliance issues that affect customers and employees.

Accountable for own development plan for continuous improvement of competences in relation to the EMCOR career development program.

To ensure that all operatives within reporting cost centres have an annual appraisal and mid year review.

Provide strategic detail to assist business unit and overall EMCOR 5 Year Plan is achieved.

About the role

Who you'll be:

Experience in general business management, preferably in a business service environment

Knowledge of customer operations, business drivers, financials and specialist sources of information, where necessary gained by working the customers' Industry sector.

Good understanding of customer service principles

Ideally qualified to HNC/degree level in engineering, commercial management, business administration or facilities management.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.