Account Manager

Position

Position: Account Manager

Hours: 37.5hrs

Location: John Lewis, Welwyn

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

Within the Retail team, the Counter Manager is the ultimate leader and brand ambassador of his/her counter and represent Parfums Christian Dior in the market. He/She are responsible for the management of his/her Counter and his/her team.

This role is crucial for developing and leading the team to maximize store performance (sales and client management) while ensuring exceptional level of service. Passion and embodiment of the brand will enable to contribute to the broader development of the business while ensuring a continuous personal and professional growth.

The holder of this position will work closely with various functional partners, including Counter team, Retail Manager & Head of Retail, Marketing, Merchandising, Education, CRM, HR, Make-up artist or event teams, Retailer management, providers, operational staff.

Job responsibilities

BUSINESS PERFORMANCE

Achieve retail sales targets and contribute to store and services KPIs on a daily basis

Have a comprehensive and omnichannel vision of the business (master KPIs, identify key drivers and opportunities)

Continuously assess counter performance, develop and implement action plans to improve results and generate sales on all channels

Set realistic individual KPIs for your team

Grow awareness among the team about market and trends

Sell Dior products by meeting our clients’ needs and providing a memorable experience through DIOR high standard of service and selling technique

Gather & report market and competition trends and identify opportunities for commercial development

Report on a weekly basis store performance to Retail Manager

PEOPLE MANAGEMENT

Ensure your team is aware of and respects Dior strategy, goals and standards

Contribute to the selection and recruitment of high performing profiles

Motivate your team: foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork

Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the counter

Ensure optimum staffing at all times in line with budgets & business needs. Effectively organize and manage timetables according to team and counter activity

Oversee annual review process for your team

CLIENT EXPERIENCE

Master and leverage client data to recruit, retain and grow client loyalty

Proactively propose and execute in store and remote actions to drive traffic to the counter, to recruit new customers and to develop customer loyalty

Effectively manage internal and external communication to ensure successful events in store and/or remotely. Organize, set up and host events (e.g. beauty classes)

Animate actively the implementation and success of Dior launch plan and animations

Constantly lead your team to deliver exceptional and memorable client experience, providing luxury service for every client interaction, from purchase and after-sales service to complaint resolution

Drive, manage and support the usage and implementation of Dior retail digital tools (such as IPOS, Dior Connect, KPIs dashboards)

Instate and engage retail teams on clienteling through definition, coaching and monitoring of clear clienteling targets

Drive clienteling activities among your team, ensure precise follow-up of client portfolio and clienteling KPIs.

Identify clienteling and client experience opportunities and set up action plans with CRM and Retail management

Meet voice of client standards as defined by corporate (NPS, mystery shopping)

OPERATIONS

Ensure all procedures and policies are well known and applied by the team (e.g. sales, till, cash and stock management) and guarantee the optimal use of available tools - report to Retail Manager, Floor Manager and/or relevant stakeholder if any issue

Ensure visual merchandising guidelines are applied to the highest standard

Optimize stock levels and sell through by analyzing your sales and communicating with back office

Ensure efficient inventory management and implement control procedures to anticipate and minimize shrinkage and discrepancies

RETAILERS: Manage relationships with retailers

Manage relationships with the retailers and report to Retail Manager if any issue

The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Profile

Ideally, you would have previous retail experience in the luxury and / or beauty industry, during which you successfully demonstrated management capabilities (5 years / to be adapted locally), as well as a proven track record in achieving retail results (sales and profitability).

Soft skills that align with our values:

Entrepreneurial

Attention to detail

Strategic Thinking

Business Acumen

Adaptability

Purpose Driven Management

Hard Skills:

Strong analytical skills

Language and communication proficiency

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Recruitment process

Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview. Subsequently, you will have in-person interviews with the Hiring Manager, the Team Leader.

* The process outlined above is subject to change based on the company's evolving business needs.

PARFUMS CHRISTIAN DIOR

MAISON

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.

The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.