Sales Associate

Job Title: Sales Associate

Location: Covent Garden

Hours: 24 Hours

Reporting into: Boutique Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

Queen's Award for Enterprise: Sustainable Development 2022

Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller

Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House

Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

Responsible Business of the Year, 2025, Positive Luxury

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

What you’ll do

Driving Sales and Exceptional Customer Experience

Achieve individual sales and KPI targets through delivering exceptional service to customers

Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision

Deliver in store services with confidence (eg: engraving, welding and aftercare)

Supporting the Team

Comply with Monica Vinader company policies and procedures at all times

Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment

Exceptional personal grooming and presentation

Delivering Efficiency

Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What you’ll bring

A customer first attitude and a desire to drive sales

Excellent communication and interpersonal skills

Prepared to go the extra mile to ensure customer expectations are achieved

Ability to work as part of a team

Ability to work well under pressure in a fast paced environment

Positive, proactive and able to work to direction

To be successful at Monica Vinader, it helps if you...

Are hands-on, solutions-focused, and entrepreneurial

Collaborate openly with humility, honesty, and humour

Embrace learning, teaching, and personal growth

Stay resilient, adaptable, and self-motivated in a creative environment

Speak up when you don’t know - and act fast to figure it out

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.