Health Information Operations Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Position Highlights:

Region: Virginia Beach, VA

Full Time Schedule: Monday–Friday | 8-hour shifts (8:00 AM–4:30 PM)

️ Priority: High-Priority / Urgent Vacancy

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, call support, ROI processing, faxing, client relation management, reporting, performance management, payroll, time and attendance,

You will:

Have a passion to lead, train and motivate a growing and excited Team.

Communicate and collaborate with leadership on issues, opportunities, or challenges.

Lead Audit Team which receives requests from Payors

Review data and provide client and leadership solutions

Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Manage the Request coming in from the Risk Management Team of the client

Be the leader of client locations and plan for fluctuating needs.

Oversee the escalation calls from our centralized call centers

Participates in project teams and committees to advance operational Strategies and initiatives

Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table:

A true leadership philosophy in which the goal of the leader is to serve

Ability to support clients and your Team working both on-site and remotely.

1-2 years of Health Information related experience

Well-versed with HIPAA standards.

A knack for presenting to leadership, clients, and your Team via Video or in person.

Solution provider and forward thinking

Detail and quality oriented as it relates to accurate and compliant information for medical records.

Power BI, MS Office

Training & Onboarding

Datavant DHISC training

Hands-on, role-specific training during the first 30 days

Qualifications

High School Diploma or GED

Prior healthcare, HIM, medical records, or ROI experience required

Experience with ROI and EMR systems required

Lead or supervisory experience preferred

Ability to travel locally and work on-site regularly

Proficiency with computers, email, and office equipment

Ability to maintain strict confidentiality and HIPAA compliance

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

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