Customer Care Executive

Account Management

Serve as the primary contact for assigned customer accounts.

Build and maintain strong, long-term relationships with customers via F2F interaction.

Understand customer needs, business goals, and challenges to provide appropriate solutions.

Conduct regular follow-ups and account reviews to ensure customer satisfaction.

Customer Retention

Monitor customer engagement to identify retention risks.

Proactively address concerns and resolve complaints to prevent churn.

Gather customer feedback and recommend improvements to services and processes.

Maintain high levels of customer satisfaction and loyalty.

Upselling& Cross-Selling

Identify opportunities to upsell additional products, services, or upgrades.

Customer Support & Administration

Respond to customer inquiries via phone, email, chat, or other channels.

Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities.

Maintain accurate customer records in our in-house system

Ensure compliance with company policies and service standards.

Requirements:

Customer Service, Call Centre and Sales Administration experiences preferred

Proficient in Google Applications and good computer/IT literacy

No prior experience required (On-The-Job training will be provided)

Positive communication skills and customer service-oriented

Good work ethic standards, independent and a team collaborator

High resilience and composure (Handle complaints and unpleasant customers)

Strong multi-tasking, analytical and meticulous abilities

Pro-active and adaptable in a fast-paced volatile environment

Benefits:

5 days work week - 8.30am - 5.45pm (After pass probation, you’ll be eligible for Friday hybrid work day)

Located at McPherson Area, 10 min walk from Tai Seng MRT

16 days Annual Leave

Annual Wage Supplement AWS

Annual Salary Increment (performance based)

In/ Out Medical &, Dental benefits, Insurance coverage