Agency Business Development Manager

This role sits at the centre of agency business development, partnering closely with field teams to drive sales performance, strengthen governance, and enable sustainable growth. It offers the opportunity to shape how business development initiatives, lead conversion, and agency engagement strategies are executed on the ground. By providing data-driven insights, operational support, and capability building, the role directly contributes to building a high-performing and compliant agency force. The successful candidate will gain strong exposure to cross-functional stakeholders, transformation initiatives, and sales strategy execution, while developing both analytical and commercial capabilities.

Position Responsibilities

Support implementation of agency business development frameworks and initiatives to drive growth and productivity

Track, analyse, and consolidate performance metrics, including lead generation and conversion outcomes

Coordinate governance and clearance of agency presentations and digital materials

Provide reporting and tracking support for ad-hoc sales initiatives and management reviews

Coach and guide agency stakeholders on SOPs and sales advisory guidelines to ensure compliance and consistency

Requirements

8–10 years of experience in agency business development, with exposure to insurance products or direct sales experience

Strong proficiency in Microsoft Office, particularly Excel and PowerPoint

Highly meticulous, with the ability to manage large datasets and multiple priorities

Strong stakeholder management and communication skills, with ability to work across departments and agency channel

Comfortable with digital tools and platforms; social media exposure is an added advantage

Proactive mindset with willingness to take on new challenges and continuously learn

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

In Office