Senior Account Manager

As a Senior Account Manager on the STP Account Management team, you'll serve as the primary relationship owner for Coinbase Institutional's highest-priority clients, ensuring they maximize the value of the Coinbase Prime platform across custody, trading, staking, and stablecoin services. You'll own end-to-end client coverage for complex institutional accounts including asset managers, banks, and corporates, driving adoption, retention, and revenue growth through consultative support and cross-functional coordination.

What you'll do:

Own a book of high-priority institutional client relationships end-to-end, from onboarding through ongoing account management, ensuring clients are fully integrated and actively using the Coinbase Prime product suite.

Drive client adoption and trading volume growth by identifying upsell and cross-sell opportunities across custody, trading, staking, and stablecoin services.

Partner with Sales, Trading, Legal, Compliance, and Operations to resolve complex client needs, coordinate onboarding, and deliver client-centric solutions.

Lead product demonstrations and technical walkthroughs with clients, serving as the subject matter expert on Coinbase's institutional capabilities and platform features.

Execute disciplined pipeline and account management in CRM, including triaging incoming requests, prioritizing by impact, and driving issues through to resolution with limited escalation.

Shape Coinbase's institutional product roadmap by distilling client feedback, surfacing feature requests, and translating usage patterns into actionable insights for Product and Engineering.

Required Skills and Experience:

8+ years managing institutional client relationships in financial services, cryptocurrency exchanges, or fintech, with demonstrated ownership of complex, multi-product accounts (asset managers, banks, corporates, or similar).

Track record of driving measurable growth in client adoption, trading volume, or revenue within an assigned book of business.

Direct experience managing full client lifecycles for institutional products (prime brokerage, custody, trading, or staking), including onboarding, integration support, and ongoing coverage.

Proven ability to coordinate across Sales, Operations, Legal, and Product teams to resolve complex client issues and deliver results without direct authority.

Professional fluency in Mandarin (spoken and written) in addition to English.

Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.