Senior Product Manager, Law Enforcement Solutions (Trust & Safety)

Product

Senior Product Manager, Law Enforcement Solutions (Trust & Safety)

Location

:

Singapore

Employment Type

:

Regular

Job Code

:

A204471A

Responsibilities

About the Team

We are the TnS-Platform Product team, sitting in TnS-RPR(Risk Prevention and Response) , aiming to provide product solutions with tooling support for RPR business and XFN to inspire, preserve, and sustain trust with society stakeholders.

Key Responsibilities

Drive product development for end-to-end Law Enforcement Response and legal process systems, including request intake, authentication, review, routing, fulfillment, auditability, and reporting workflows.

Stay informed on evolving regulatory, privacy, and law enforcement trends globally, and proactively incorporate emerging requirements into product planning. Translate complex legal, operational, and compliance requirements into scalable product designs, detailed product requirements, and execution plans.

Design and optimize workflow and case management systems that improve operational efficiency, reduce manual handling, and enhance response quality and consistency for internal legal and operations teams.

Partner closely with LEO, Legal, Engineering, and XFN to build globally compliant and operationally scalable solutions. Work closely with global operations teams to understand pain points, identify scalability gaps, and continuously improve operational workflows and tooling experiences.

Identify opportunities to leverage AI and automation technologies across law enforcement workflows, including intelligent request triaging, duplicate detection, entity matching, reviewer assistance, workflow orchestration, and compliance risk detection.

Define product requirements and system behaviors for sensitive data access, authorization controls, audit logging, evidence handling, retention policies, and secure data delivery mechanisms.

Define success metrics and monitoring mechanisms to evaluate operational efficiency, SLA performance, automation effectiveness, fulfillment quality, and compliance adherence.

Qualifications

Minimum Qualifications

4+ years of product management experience with proven end-to-end product design and strong data analysis capabilities.

Demonstrated track record in Trust & Safety, Risk, Integrity, Security, or closely related domains.

Strong systems-thinking ability — proven experience designing products that integrate data signals, ML/automation, and human operational workflows into a coherent end-to-end solution.

Excellent problem-solving and analytical skills, with the ability to translate ambiguous, high-stakes risks into clear product strategies and measurable outcomes.

Strong stakeholder management skills, with a proven ability to influence and align cross-functional partners across technical and non-technical functions.

Exceptional written and verbal communication skills, with the ability to drive clarity in fast-moving, critical situations.

Preferred Qualifications:

Experience building risk intelligence platforms, detection systems, operational workflow tools, or large-scale risk response systems.

Hands-on experience shipping LLM-powered or agent-based products in production, including familiarity with prompt design, evaluation frameworks, and human-in-the-loop systems.

Familiarity with regulatory (e.g., DSA, OSA), reputational, and operational risk landscapes facing global technology platforms.

Background in data science, machine learning, or automation-driven product development.

Experience operating in a global, 24/7 escalation environment, including crisis or real-world harm response.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.