Front Office Manager

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Front Office Manager to join the team in The Dean Docklands. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

Guest Reception & Service Excellence

Team Leadership & Development

Operational Efficiency

Guest Satisfaction & Problem Resolution

Financial Management

Health, Safety & Compliance

Collaboration with Senior Management

Staff Scheduling & Resource Management

Performance Monitoring & Reporting

Training & Development Support

Job Purpose

The Front Office Manager ensures smooth and efficient front office operations, delivering an exceptional guest experience from arrival to departure. This role leads the front office team, manages guest services, and works with other departments to optimise operations, drive revenue, and uphold brand standards.

Role Responsibilities

Guest Reception & Service Excellence

Oversee front desk operations, ensuring seamless check-in/out.

Maintain visibility in the lobby, ensuring guests receive a warm, professional welcome.

Uphold service standards in line with brand values.

Respond promptly to guest requests and special needs.

Team Leadership & Development

Lead, coach, and motivate the front office team.

Deliver ongoing training on guest service, systems, and standards.

Conduct performance reviews, managing probation and performance issues.

Foster a collaborative, professional work environment.

Operational Efficiency

Coordinate with reservations, housekeeping, and maintenance for smooth operations.

Ensure accuracy in reservations, room allocations, and billing.

Implement efficient systems and processes.

Monitor workflow to manage arrivals, departures, and in-house needs.

Guest Satisfaction & Problem Resolution

Act as primary contact for guest complaints, resolving issues professionally.

Monitor guest feedback, implementing improvements where needed.

Promote a guest-first culture across the team.

Financial Management

Monitor budgets and control expenses to achieve targets.

Oversee billing accuracy, cash handling, and compliance.

Work with revenue teams on rates and occupancy.

Provide regular performance and revenue reports.

Health, Safety & Compliance

Ensure compliance with all safety and guest security regulations.

Inspect the front desk area for cleanliness and order.

Maintain knowledge of policies and local regulations.

Collaboration with Senior Management

Work with department heads to align operations with hotel strategy.

Participate in management meetings, contributing to decision-making.

Support initiatives to enhance service and efficiency.

Staff Scheduling & Resource Management

Manage rosters to ensure coverage while controlling costs.

Ensure the front office is stocked and equipped.

Support HR in recruitment, onboarding, and training.

Performance Monitoring & Reporting

Track KPIs including guest satisfaction, occupancy, and revenue.

Report regularly to senior management, recommending improvements.

Training & Development

Facilitate staff training and development opportunities.

Promote cross-training for flexibility and growth.

Preferred Experience & Skills

4-5 years' front office management or supervisory experience in hotels.

Proven leadership and people management skills.

Strong organisational, financial, and problem-solving abilities.

Experience with front office systems (Opera or similar).

Excellent communication and guest service skills.

Calm under pressure, flexible with shifts including weekends.

Benefits:

Global discounted staff room rates across the group

50% off Food and 25% Beverage across the group

Accrued Annual Leave with Service

Friends and Family discount

Gym Membership Discounts

Continual training and development

Career progression within the Group

Gratuities

Meals on shift

Bike to work scheme

Taxsaver for travel

Refer a friend scheme

Wellness at work events and access to wellness platform

Employment Assistance Programme

Group discounts for cinema tickets, shopping deals etc

Team appreciation days

Service recognition

Regular fun-filled activities and gatherings for all teams across the group

Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

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