IT Operations Engineer (Fresh Graduates Welcome)

About the Role We are looking for a IT Operations Engineer to join our team and help deliver a smooth and secure technology experience for employees.

Responsibilities:

Provide day-to-day IT support for employees, including troubleshooting hardware, software, and access issues

Assist with setting up and configuring laptops, desktops, mobile devices, and user accounts

Support onboarding and offboarding processes, ensuring employees have the right access from day one and that access is removed when needed

Support patch management & vulnerability scanning. Keep endpoints, workstations, and servers up to date.

Help maintain company devices by applying updates, patches, and basic security checks

Support software and application management, including installation and access requests

Assist in evaluating and testing new tools or applications under guidance from senior team members

Learn and support safe usage of AI tools within the organization, including basic awareness of data security and risks.

Requirements:

Candidates with 1+ years of experience in IT support or related fields. Fresh graduates are welcome

Basic understanding of computer systems, operating systems (Windows and/or macOS), and common workplace tools

Strong willingness to learn and develop technical skills

Good problem-solving skills and attention to detail

Strong communication skills and a user-focused mindset

Internship or project experience in IT support, helpdesk, or system administration

Exposure to tools like Google Workspace, Microsoft 365, or device management systems (e.g., Intune, Jamf)

Basic knowledge of networking or security concepts.

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.