Transportation Operations (Mandarin speaking)

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Responsible for managing third-party logistics capacity for ToB customers. Focus on carrier allocation, mid-to-last mile delivery, exception handling, and cost control to ensure high service levels and customer satisfaction.

Key Responsibilities

1. Carrier & Capacity Management. Allocate appropriate carriers for mid-to-last mile delivery based on customer requirements and shipment characteristics.

2. Daily Operations. Manage daily operations for warehouse & distribution (warehousing + delivery) as well as pure delivery services.

3. Operational Exception Handling. Monitor delivery performance and proactively resolve exceptions (e.g., lost parcels, transit delays).

4. Performance Tracking. Track key KPIs: on-time pick-up, on-time delivery, POD completion, and customer complaint rate.

5. Customs Clearance Coordination. Support or coordinate customs clearance processes for cross-border shipments, ensuring compliance with import/export regulations and smooth handover with carriers.

Requirements

1. Education: Bachelor’s degree or above in Logistics, Supply Chain Management, Business Administration, or a related field preferred.

2. Experience: 1–3 years of relevant experience in logistics operations, carrier management, freight forwarding, or e-commerce delivery. Experience with ToB customer management is a strong plus.

3. Technical Skills: Proficient in data analysis tools; familiarity with logistics systems is an advantage.

4. Soft Skills: Strong communication and problem-solving abilities; capable of working under pressure and managing multiple tasks in a fast-paced environment. Customer-oriented, detail-focused, and resilient during peak seasons.

5. Language: Fluent in English and Mandarin for effective cross-team collaboration.

Ready to apply?