Team Leader

About the role:

Being a Team Leader with OurCoop is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Team Leader would include:

Going the extra mile to ensure customers have a fantastic store experience

Motivating and supporting the team by leading from the front

Having a sound understanding of our products and offering guidance to our customers

Taking ownership of customer complaints and dealing with them professionally

Who are we looking for?

Our ideal candidate will be;

Customer focused and deliver excellent store experiences

Naturally be able to listen, interact and communicate with customers and team members

Enthusiastic and resilient to support your colleagues during demanding times

Confident with a friendly and approachable nature

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills. Some prior experience in a supervisory role is desired but not essential.

What can we offer you?

Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday

30 Days Annual Leave - Rising with service up to a maximum of 37 days

Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support

Full Training and Accredited Development Plans

Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at careers@midcounties.coop