Program Director - SAP S/4 HANA Service Management & Quote to Service
Skills
About the role
Must Have Technical/Functional Skills
Deep expertise in SAP S/4HANA Service Management and Quote-to-Service (Q2S) processes
Proven experience in Aerospace & Defense (A&D) Aftermarket, including:
MRO / CRO operations
Service contracts and entitlements
Spare parts and service logistics
Strong experience designing and implementing end-to-end service lifecycle processes, including:
Service quotation and estimation
Service order execution
Maintenance and repair processes
Billing and revenue recognition
Hands-on expertise in SAP S/4HANA Service Management capabilities, including:
Service contracts, service orders, and service confirmations
Pricing and quotation for service offerings
Warranty and entitlement management
Installed base and equipment tracking
Strong integration across:
SD (Quote-to-Cash)
PM / EAM (Maintenance execution)
MM / Inventory
EWM (warehouse and spare parts fulfillment)
Finance (billing, revenue recognition)
Experience handling A&D aftermarket complexities, including:
Serialized asset tracking
Rotables / repairables management
Depot and field service operations
Global service networks
Strong understanding of contract-based and outcome-based service models
Experience with integration into:
MRO systems
PLM / engineering systems
Customer and partner ecosystems
Proven leadership in large-scale SAP S/4HANA transformation programs ($50M+)
Ability to define KPIs such as:
Service turnaround time
First-time fix rate
Contract profitability
Service revenue growth
Customer satisfaction / SLA adherence
Strong executive-level stakeholder management (CxO, operations, service leadership)
Roles & Responsibilities
Strategic Leadership
Define and lead the Quote-to-Service transformation strategy leveraging SAP S/4HANA
Establish the target service opera ting model for A&D aftermarket service lifecycle (quote execution billing)
Drive shift toward service-centric business models and aftermarket revenue growth
Solution Design
Architect end-to-end Q2S and Service Management processes, including:
o Service quotation and costing
o Contract and entitlement management
o Maintenance / repair execution
o Service billing and financial integration
o Spare parts fulfillment
o Maintenance and service operations
o Customer interaction and service delivery
Align service processes with broader S/4HANA supply chain and finance architecture
Program Delivery
Lead cross-functional teams across service, supply chain, finance, and IT domains
Drive:
o Blueprinting and fit-gap analysis
o Solution governance and design approvals
o Testing and deployment readiness
Ensure >95% milestone adherence and high delivery predictability
Manage risks, dependencies, and business readiness across the transformation
Business Engagement
Act as trusted advisor to Service, Aftermarket, and Operations leadership
Lead workshops on:
o Service transformation
o Contract models and pricing
o Customer experience enhancements
Translate business strategy into scalable SAP-enabled service capabilities
Value Realization
Drive measurable business outcomes such as:
o Increased service revenue and margin
o Reduced turnaround time for repairs and service orders
o Improved first-time fix and SLA adherence
o Enhanced customer satisfaction and service quality
Define KPI dashboards:
o Service cycle time
o Order-to-cash cycle for services
o Contract performance and profitability
Transformation & Innovation
Enable transition to digital service enterprise models
Drive innovation in:
o Predictive maintenance and proactive service
o AI-enabled service recommendations
o Field service optimization
Promote integration of service data across systems to build end-to-end visibility and control tower capabilities
Generic Managerial Skills, If any
Strong executive leadership with proven experience leading service transformation programs
Ability to manage large global teams across business and IT functions
Excellent stakeholder management, negotiation, and executive communication skills
Strong governance, decision-making, and issue resolution capability
Ability to align multiple functional teams under a unified service transformation vision
Experience mentoring leaders and building high-performing consulting teams
Strong commercial acumen with focus on revenue and value realization
Base Salary Range : $180,000 to $250,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN
Location
Edison, NJ
Job Function
TECHNOLOGY
Role
Program Director
Job Id
418659
Desired Skills
MRO
Salary Range
$180,000-$250,000 a year
Desired Candidate Profile
Qualifications : BACHELOR OF COMPUTER SCIENCE
Compensation
This Other role pays $180k-$250k/yr. Within typical range for other roles in United States.
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.