Market Research Associate (French speaking) Remote

Company Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

About the Business Division:

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.

Job Description

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed

Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects

Scheduling interviews

Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery

Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs

Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners

Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

Ensure that monthly registrations targets are met for in in Belgium, Switzerland

Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels

Call new registrants to confirm and update email addresses

Call users to reactivate their accounts

Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

Work with the Project Management team to resolve project specific issues for members/respondents

Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution

Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System

Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels

Provide high quality support to M3 Global Research members via telephone and email/support ticket communication

Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes

Investigate fraud respondents and take action based on M3 data quality procedures

Complete the verification process for newly registered members

Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skills, Abilities:

Fluency in French and English, and other of the following languages would be preferred: Swedish, Norwegian, Danish, Dutch, German

Exhibit clear and effective communication both verbally and written with diverse audiences

Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities

Detail oriented with excellent analytical and investigative skills

Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Additional Information

Working hours: 9.00 - 17.30 CET or twice a week 10.00 – 18.30 CET (day confirmed on a monthly basis)

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