CRM Assistant Manager (Real Estate)
Skills
About the role
Job Description
The CRM Assistant Manager plays a pivotal role in enhancing customer satisfaction and loyalty by supporting the CRM Manager in implementing customer engagement strategies, maintaining data integrity, and streamlining processes across departments.
Key Responsibilities
●Assist in designing and executing CRM strategies to improve customer retention and overall experience.
●Maintain and update CRM databases, ensuring accuracy and data consistency.
●Understand the complete customer engagement cycle, sales process, and associated documentation to ensure timely task completion as per company standards.
●Utilize tools such as Excel, Word, and CRM software effectively while being adaptable to new technologies and systems.
●Coordinate with Sales, Marketing, and Operations teams to align CRM initiatives with business goals.
●Analyze customer data to generate insights and identify opportunities for process improvement.
●Track CRM performance metrics and prepare regular reports for management review.
●Contribute to the development and training of CRM Associates to ensure adherence to processes and service excellence.
Requirements
●Minimum 4 years of experience in CRM or customer service functions, preferably in the real estate industry.
●Proficiency in CRM tools and database management systems.
●Strong analytical, organizational, and problem-solving skills.
●Excellent communication and interpersonal abilities.
●Team-oriented mind-set with the ability to work collaboratively across departments.
●Proficiency in MS Office applications (Excel, Word, PowerPoint).
Pay: ₹8,526.28 - ₹33,040.94 per month
Work Location: In person
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