Office Supervisor

Overview:

The new Office Supervisor, for our Dublin office, must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales.

As Office Supervisor you'll supervise the office based team to deliver exceptional service to our customers via phone and and email. Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you'll need to be part of living those values.

The WFF network is actively supported with national marketing, including television, national press and direct mail marketing campaigns. You can also tap into our support from our Wiltshire Head Office.

€17.50 per hour + bonus + benefits

37.5 days per week, working 5 out of 6 days.

Who we are:

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities:

Supervise the office based teams to ensure all office tasks are completed accurately and on time.

Engage with the team and ensure all targets are being met.

Monitor performance, Coach and support team members where required.

Maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities.

Ensure Dynamics CRM is being used productively to grow the customer base.

Manage the office team’s rotas and holidays and arrange cover where needed.

Liaise with the Retail operations manager and Depot Operations Manager to highlight concerns or success.

Additionally, to support the office team to:

Improve KPI performance

New customer acquisition

Prospect conversion

Customer retention

Sales and Growth

Maximise the potential of our CRM (Customer Relationship Management) system.

Inbound / outbound calls

Marketing letters

Team training

Create an exemplar with pace & urgency:

Local marketing best practice

High operational standards, including Health & Safety and Audit Compliance

Ensure execution is outstanding

Professional standards

Manage internal and external communication with apetito and franchisees.

About you:

Essential:

Good Leadership potential, with the ability to supervise and motivate your team

Experience of people engagement / leading a team of up to 5 people.

Passion, energy, and commitment

Ambition to succeed

Empathy to deal with our customers

Ability to effectively promote WFF

Willingness to be ‘hands on’ and support the team in carrying out their roles e.g. tele-sales and field marketing.

Networking skills – ability to work well with colleagues and franchisees

Desirable:

Experience of the elderly market - an empathy for our customers

Retail, care or franchising experience

Personal Qualities:

Essential:

Leading and Supervising

Working with people

Demonstrates an interest in and understanding of others

Adapts to the team and builds team spirit

Persuading and Influencing

Makes a strong personal impression on others

Gains clear agreement and commitment from others by persuading, convincing and negotiating

Relating and Networking

Establishes good relationships with customers and staff.

Delivering results and meeting customer expectations

Focuses on customer needs and satisfaction

Sets high standards for quality and quantity

Company Benefits:

Competitive salary

21 days annual leave + public holidays

Pension contribution

Our Values:

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.

Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.