Service Scheduler

Position Overview

We are seeking a Service Scheduler to support our centralised team, working to provide an efficient and effective scheduling service for preventative maintenance across Australia.

You will play a key role in ensuring technicians are scheduled effectively and have everything they need to access sites and complete work on time. This position involves close collaboration with customers, technicians, and Field Managers - requiring strong communication and coordination skills to deliver a seamless and high-quality service experience.

What you will do

Schedule technicians efficiently to meet customer and business needs

Communicate with customers regarding appointments and service requirements

Manage rescheduling and communicate changes to all stakeholders

Collaborate with internal teams across Service, Sales, and Support

Handle administrative tasks and reporting as required

What we require

The ideal candidate will have experience working within administration or scheduling of a field-based workforce. You will be looking for career longevity and possess the following skills:

Experience in a customer service or dispatch/scheduling environment

Strong administrative and coordination skills

Advanced computer literacy, ideally with service software (e.g., ServiceMax)

Excellent communication and customer etiquette

Ability to work under pressure and manage competing priorities

Strong attention to detail and time management skills

Comfortable working in a fast-paced, high-interaction team environment

What we prefer

Experience scheduling a field-based workforce.

Exposure to service management systems such as ServiceMax or similar.

High attention to detail and accuracy.

A collaborative approach and willingness to support a busy team environment.

What we offer

Parking with onsite gym for employees

Access to discounted Health Insurance

Peer to Peer Recognition via our ‘AAA’ Nominations and awards

Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities

WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.