Global Reefer Product Support

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend.

Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.

Job purpose

Drive the Reefer Growth by supporting the Global Reefer Product Heads and RDM on performance and pipeline management, marketing activities, fairs and general market activation to increase market share, improve win rates

This role focuses on engaging with key stakeholders in the regions to executing growth strategies and to collaborate across functions to ensure the delivery of innovative solutions that align with customer business goals, ultimately driving revenue growth and optimizing profitability.

Principal accountabilities

Market Activation: In close collaboration with the Global Perishable Sector Heads Reefer RDM and Regional Reefer Teams ensure marketing material supporting the commercialization of the reefer value propositions are developed, communicated to the front-line sales organization and placed in a central and easily accessible product repository.

Branding Activities: In close collaboration with Global Perishable Sector Head, Marketing and relevant stakeholders ensure we develop and execute a strong branding strategy including but not limited to reefer homepage and SoMe activities.

Attend Trade Fairs and Conferences: In cooperation with the Global Perishable Sector Head and regional Reefer Managers plan attendance in the relevant Reefer fairs and conferences to ensure capturing of sales leads, build relationships, and provide subject matter expertise. Utilize these opportunities to enhance brand visibility, gather market intelligence and build global Reefer Perishable Team.

Product Management: Partner closely with the Perishable Sector Head to design and implement global perishables value propositions. Ensure regions build these value propositions in line with defined standards and provide support where needed. In close collaboration with the regions and the commercial organization, shape end-to-end value propositions based on customer needs and pain points.

Monthly Performance Calls: Structure and lead monthly performance calls with the Regional Reefer Teams in close coordination with the Reefer Sector Heads and Finance. Use these calls to review actual performance, assess open opportunities requiring additional focus or support, and evaluate sales pipeline performance against results to ensure delivery of financial targets.

Develop Customer Growth Plans: Ensure we for relevant key customers are having clear reefer growth plans that focus on raising barriers to exit, ensuring customer retention, and increasing share of wallet. Monitor and adjust strategies based on performance metrics and customer feedback.

Sector Focus: Stay abreast of key trends, regulatory developments, and competitive activity in the perishables sector to support strategic decision-making and product development. Analyse and share insights with regional reefer teams and the Perishable Sector Head to ensure they are reflected in value propositions and growth strategies. Drive the global development of capabilities, including the adoption of the latest IT solutions, to strengthen regional value propositions.

Skills

Strong leadership and team management skills.

Excellent analytical and problem-solving abilities.

Proven track record in product development and commercial strategy.

Exceptional communication and interpersonal skills, with persuasive abilities.

In-depth knowledge of cold chain logistics

Ability to drive customer engagement and relationship management.

Proficient in Excel and PowerPoint, with strong numerical and analytical skill

Qualifications & Key Requirements

Minimum of 5-10 years of experience in Cold Chain logistics for Perishables

Proven experience in product management, business development, and customer relationship management is essential.

Location

Preference for Bonn but flexible in Europe

RCS Grade

J

Your benefits

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees

Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs.

Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.

Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.

Continuous Learning and Development: We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.

Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.

Interested in this position? Just click on “Apply”!

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We are looking forward to your application.

DGF HR Team