Senior Patient Affordability Operations Manager

Senior Patient Affordability Operations Manager

Facility: Market Access

Location: Plainsboro, NJ, US

About the Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers. Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

The Position

Support the operations and execution of affordability programs across the Diabetes, Obesity and Rare Disease portfolios to ensure Novo Nordisk's commitment of patient-centered care as well as fostering relationships with both patients and health care professionals. Works closely with Enterprise Insights, Finance, Market Access, Legal, and Compliance to establish and monitor the program operations and related forecasts for affordability programs. This role drives operational excellence through strong enablement, financial oversight, cross functional coordination, and process improvement to ensure scalable, compliant, and efficient affordability operations.

Relationships

Reports to the Director, Patient Support Enablement. Works closely with Market Access, Finance, Customer Call Center, Enterprise Insights, Supply Chain, Procurement, Public Affairs, Public Policy, Regulatory, Legal, IT, Trade, Patient Safety and Compliance. External relationships include affordability program vendors.

Essential Functions

Partners with vendors and oversees development of program business rules and operations

Collaborates with cross functional partners to facilitate program setup and tracking

Oversees tracking and reporting against program budgets across multiple brands

Responsible for the compilation and processing of pharmacy redemptions for Senior Management approval

Oversees vendor performance via regular status meetings, monthly reporting and calibration calls

Leads development and implementation of programs to ensure seamless and consistent patient experience across channels

Responsible for educating internal stakeholders on affordability programs

Provides input on development of Sales team resources, such as FAQs, to address high-level and program-specific questions

Responds to patient and healthcare professionals’ escalated issues/complaints through appropriate customer-facing channels

Manage relationships with key vendors and lead contract negotiation and renewal process

Partners with vendors and oversees the development of program business rules and day-to-day operations for assigned programs

Monitor and track vendor billing, payments, and budgets for multiple programs. Assist with vendor questions, as needed

Supports the day-to-day affordability operations for multiple copay/eVoucher programs

Support patient insights team with vendor data requests

Responds to patient and HCPs escalated issues/complaints through appropriate customer-facing channels

Manages and monitors ongoing affordability vendor training assignments for program compliance

Develop and maintain internal enablement materials, SOPs, playbooks, and operational guidance for affordability programs

Own operational support for budgeting, prefunding, invoicing, and financial tracking for affordability programs

Partner with Finance to ensure accurate forecasting, reconciliation, and financial governance

Support audit readiness through clear documentation, controls, and traceability

Physical Requirements

10-20% overnight travel required.

Qualifications

Bachelor’s degree or equivalent experience required

8+ years of experience in pharmaceutical commercial operations, patient support, program/project management, or related functions required

2+ years of experience supporting patient affordability or offer related programs required

Strong analytical and quantitative skills, with demonstrated experience in financial oversight, budgeting and vendor management highly preferred

Proven track record of operational enablement and process improvement, with high attention to detail and strong execution discipline

Experience leading complex initiatives in a matrixed, cross functional environment, including the ability to influence without formal authority

Proactive problem solver who anticipates risks and mitigates issues before escalation

Excellent planning, prioritization, execution, and follow up skills across multiple concurrent initiatives

Strong written and verbal communication skills

Advanced proficiency in Microsoft Excel and PowerPoint

The base compensation range for this position is $120,000 to 223,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.