Technical Program Manager - Customer Success Enablement

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

In This Role

You will serve as a technical program and stakeholder engagement lead responsible for driving awareness, alignment, and execution of internal initiatives across Customer Success Account Managers (CSAMs) and related field roles.

Operating in a highly matrixed environment, you will act as the connective layer between program objectives and field execution - ensuring stakeholders understand key initiatives, commit to required actions, and follow through on deliverables.

This role is highly communication- and execution-focused, requiring strong ownership of stakeholder engagement, follow-up, and reporting. You will play a key role in improving organizational efficiency and supporting internal performance metrics through consistent engagement and accountability.

Responsibilities

Stakeholder Engagement & Alignment

Proactively engage Customer Success Account Managers (CSAMs) to communicate program objectives, expectations, and required actions

Schedule and lead meetings with CSAMs and cross-functional partners (e.g., technical stakeholders) to ensure understanding and alignment

Build trust and credibility with stakeholders to drive commitment and participation

Facilitate discussions that reinforce the importance of initiatives and encourage adoption

Program Communication & Execution

Act as a subject matter expert (SME) on assigned initiatives, ensuring deep understanding of goals, processes, and desired outcomes

Translate program requirements into clear, actionable steps for field teams

Drive execution by ensuring stakeholders are informed, prepared, and aligned

Reinforce messaging and maintain consistency across communications

Follow-Up & Accountability Management

Track stakeholder commitments and ensure timely completion of required actions

Conduct consistent follow-ups to drive progress and adherence to program expectations

Navigate challenging conversations to address delays, gaps, or resistance

Escalate risks or blockers as needed while maintaining strong working relationships

Stakeholder Reporting & Insights

Develop and maintain reporting to track progress, participation, and outcomes

Provide regular updates to leadership and key stakeholders on program status

Identify trends, gaps, and opportunities for improvement based on engagement data

Ensure reporting aligns with agreed-upon schedules and organizational metrics

Cross-Functional Coordination

Collaborate with internal teams across customer success, technical, and program functions

Ensure alignment between stakeholders to support smooth execution of initiatives

Help bridge communication gaps between strategy and field execution

Support continuous improvement of processes and engagement approaches

Qualifications

3–5+ years of experience in program coordination, customer success, operations, or stakeholder management roles

Strong understanding of customer success functions and account management principles

Proven ability to drive execution and follow-through across stakeholders without direct authority

Experience with proactive outreach, stakeholder engagement, and meeting facilitation

Excellent communication skills (written and verbal), including the ability to handle challenging conversations

Strong organizational skills with the ability to manage multiple priorities and deadlines

Experience creating and maintaining reporting and tracking mechanisms

Familiarity with enterprise environments and cross-functional team structures

Ability to work across multiple global time zones including occasional meetings with teams in Japan, India, China, and Australia.

Preferred Qualifications

Familiarity with Customer Success Account Manager (CSAM) or similar roles in enterprise organizations

Understanding of large-scale sales and customer success organizations

Exposure to structured customer engagement or lifecycle methodologies

General knowledge of enterprise cloud or productivity platforms

Experience working in large, matrixed organizations

Proficiency with collaboration and productivity tools (e.g., Teams, SharePoint, or similar platforms)

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $38.46-40.38 USD/hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

Medical, dental, and vision coverage

Flexible Spending Account

401k program

Competitive PTO offerings

Parental Leave

Opportunities for professional growth and development

Location: 100% Remote - Must be flexible to work across multiple global times zones