Unifier Support Specialist
Skills
About the role
About this Role:
As a Senior Support Specialist, you will be an integral part of our support team, reporting to a Support Manager. Your role involves providing exceptional user support, troubleshooting operational issues, and ensuring the smooth functioning of Oracle Primavera Unifier and any other specified products. You will work closely with stakeholders across the organization and maintain high-quality standards and drive process improvements. This position requires strong communication and problem-solving skills and the ability to manage multiple tasks in a dynamic environment.
Key Responsibilities:
Provide techno-functional support and user administration for Oracle Primavera Unifier and any other specified products
Troubleshoot and resolve operational issues, taking ownership of ticket resolution, including follow-ups and communications
Configure and modify custom business processes, workflow setups, templates, and user-attribute forms
Translate business functional requirements into technical specifications
Own, maintain and improve knowledge base documentation, including instructions for addressing frequently occurring support issues
Lead customer communication and customer meetings for support (verbal and written)
Review, maintain, and support existing processes to ensure data quality and continual improvement
Coordinate with Oracle to address and resolve any identified bugs
Build reports to support business analysis and user inquiries
Prepare technical documents on processes, including support instructions for frequently occurring issues
Provide excellent customer service and support, ensuring user satisfaction and effective communication
Qualifications/Requirements:
Bachelor’s degree or equivalent experience required
4-5 years of experience in a techno-functional support role with Oracle Primavera Unifier
Excellent verbal and written English communication skills
Strong problem-solving skills and attention to detail
Experience translating business requirements into technical specifications
Experience with stakeholder management and communicating with clear, timely updates
Strong cross-functional coordination skills to align with higher level technical teams to ensure resolution in timely maner
Proficiency in managing multiple tasks and meeting deadlines
Additional Requirements / Skills / Working Hours / Compensation Range
Experience supporting other PMIS applications is a plus
Experience with integration development and middleware products is a plus
Ability to speak multiple languages is a plus
Flexible working hours may be required to support global teams
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