Associate, Human Capital Service Centre

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Associate

Job Description & Summary

As a Human Capital Service Centre, Associate, you’ll work as part of a team of problem solvers, helping

to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include

but are not limited to:

Responsible for providing front-facing administrative support to routine questions, complete

inquiries and provides transactional support to HC process firmwide while working in collaboration

with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations

Team

Provide next‑level administrative support for query resolution and complex inquiries across Core

HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data

Management & Reporting

Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and

escalations in alignment with statutory legislation and HC policies

Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager

Prepare and deliver a variety of HCSC communications, including leave agreements, employment

verification letters, clawbacks, process documentation, and other related materials

Prepare and review payroll inputs and data loads prior to payroll cutoff

Complete process updates and deliver training to HCSC administrators, while providing on‑the‑job

coaching and collaborating with teams to resolve ongoing queries and issues.

Collaborate with the HC Technology Team to support HC systems and resolve technical

escalations, while partnering with HCBPs and the HC Services Operations Team to enable

effective HR operations

Project assistance as required, and other duties as assigned

Experiences and skills you’ll use to solve

Experience in a Human Capital environment or in an HR Administrative/Coordinator Role

Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including

Copilot, Agents, BOTs, and using Alteryx automation solutions

Strong customer‑service orientation with the ability to work effectively with stakeholders at all

levels

Exceptional attention to detail and experience handling confidential data with discretion, while

adhering to internal data‑governance processes

Strong communication skills with the ability to consult, build relationships, and facilitate

discussions

Excellent verbal, written, organizational, time‑management, and listening skills

Ability to review work for accuracy and completeness

Strong judgment, problem‑solving skills, and commitment to valuing diverse perspectives with

the ability to multitask, manage and deliver competing priorities in a fast‑paced environment

Experience range- 1 - 4 years

Education - Any graduation / Post graduation

Travel Requirements

Not Specified

Job Posting End Date