Lead I - BPM

Role description

Job Title: ServiceNow Developer

Job Summary

We are seeking a highly skilled ServiceNow Senior Developer with 5-6 years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have deep expertise in integrations, automation, and platform customization, along with strong exposure across multiple ServiceNow modules. This role requires a proactive problem-solver who can architect scalable solutions that drive operational efficiency and digital transformation.

Key Responsibilities

Platform Development & Customization

Design, develop, and implement ServiceNow solutions using best practices and platform standards

Configure and customize core ServiceNow applications and modules (e.g., ITSM, ITOM, Employee Center, CSM)

Build and maintain custom applications using App Engine Studio and ServiceNow Studio

Develop business rules, client scripts, UI policies, Script Includes, and Flow Designer workflows

Integrations

Design and implement complex integrations between ServiceNow and external systems

Develop REST, SOAP, and MID Server-based integrations

Work with APIs, web services, and third-party tools (e.g., Azure, AWS, SAP, Salesforce)

Troubleshoot and optimize existing integrations for performance and scalability

Automation & Workflow Optimization

Develop of end-to-end automation solutions using Flow Designer and IntegrationHub

Implement orchestration and process automation across enterprise systems

Improve service delivery efficiency through automation best practices

Collaboration & Stakeholder Engagement

Work closely with business analysts, product owners, and stakeholders to translate requirements into technical solutions

Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery

Document technical designs, integration patterns, and implementation details

Required Qualifications

Bachelor s degree in Computer Science, Information Technology, or related field

5-6 years of ServiceNow development experience

Strong hands-on experience in:

Integrations (REST, SOAP, APIs, MID Server)

Automation (Flow Designer, IntegrationHub, Orchestration)

Scripting (JavaScript, Glide APIs)

Experience with at least 2-3 ServiceNow modules (e.g., ITSM, ITOM, SPM, CSM)

Proven experience designing scalable and secure solutions

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) - Required

ServiceNow Certified Application Developer (CAD) - Strongly preferred

Additional certifications (ITSM, ITOM, IntegrationHub, HRSD, etc.) are a plus

Experience with cloud platforms (Azure, AWS) and DevOps practices

Familiarity with CI/CD pipelines and version control systems (e.g., Git)

Skills

servicenow,servicenow applications,servicenow development,servicenow studio,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.